Overview
Getting started with Console Connect is simple. Once you have signed up you will receive an email to verify your email address.
Next, set up a password and complete a couple of details about you and then onto joining or registering your company in Console Connect.
If you register your company on Console Connect, you will be the Account Administrator. Your company will need to be verified before you can order services.
If you join a company that is already registered on Console Connect, contact your Account Administrator for them to assign your appropriate roles and permissions.
From sign up to service-ready
VIDEO : SIGN UP, CREATE YOUR ACCOUNT
Complete your profile
Once you click on the Complete sign up button in the verification email, we just need your full name and job title to complete setting up your account.
Optionally, if you have a profile picture on hand now is a great time to add it.
You can update your personal details and profile information any time from the Settings menu.
Register your Company
To ensure that the Console Connect platform remains trusted and secure, we require information about your company, most notably the business registration certificate.
What is a Business Registration Certificate?
A business registration certificate is proof of your company’s registration as a legal entity. Business registration documents may be known by different names in different countries and jurisdictions. You should be able to obtain a copy from within your company. If not, you may need to request a copy from the appropriate government website.
Providing your business registration helps us ensure the integrity and security of the platform, so that you can connect with confidence.
Need help? Please contact [email protected].
Why do I need to provide my Business Registration Certificate?
Building a trusted community is important to us. Providing details of your business registration helps us ensure the integrity and security of the platform, so that you can connect with confidence.
What are acceptable file formats when submitting a Business Registration?
PDF is the accepted file format.
What is my company type?
Company type is used to determine Enterprise and Wholesale partners on the platform.
Unless you have a wholesale agreement with us, choose Enterprise or XaaS (anything as a service including SaaS, PaaS, UCaaS etc).
If your company will be providing Wholesale services on Console Connect then select one the following categories: Cloud, Data Center, Internet Exchange, Service Provider or XaaS.
Wholesale Partner Types:
Cloud: are companies who offer their own private or public clouds for customers such as Amazon Web Services
Data Center: for companies operating data centers
Internet Exchange: for internet exchange operators
Service Providers: include Global/regional carriers, Mobile carriers, ISPs (Internet Service Provider) or Channel partners
If you are unsure, please select Enterprise. When we verify your company we’ll work with you to select the best category.
Company Verification
The Company verification process exists because we take the integrity of our growing ecosystem very seriously.
Once we have checked that your company is legitimate, you will receive an email from us letting you know that your Company has been verified.
Please get in touch if you have questions about your request.
Why do we verify companies and what is the process?
The Company verification process exists because we take the integrity of our growing ecosystem very seriously.
Internally, our support staff will do a visual check of your certificate to confirm that it is correct. We may also contact you to confirm some details.
Once we have checked that your company is legitimate, you will receive an email from us letting you know that your Company is now verified. This typically takes 72hrs. Please note that times may vary depending on the information provided.
Please get in touch with [email protected] if you have questions about your request.
What can I do while my company is being verified?
We recommend setting up your team members in Console Connect.
How long will verification take?
Our goal is 3 business days (approx. 72hrs) but each case may be different depending on the information provided.
If you have any concerns please get in touch with us about your request.
Add a Team Member
Whilst your company is being verified we recommend setting up your first team member or members! If you don’t have anyone else right now, you can do this at a later time.
Go to Settings > Members and permissions > Invite new member
Access: get ready to connect
To access Console Connect connectivity services, you need to be in a Console Connect enabled data center. There are over 500 in more than 50 countries!
Order a Console Connect port in your data center. You’ll need to arrange a cross-connect with your data center (we’ll provide the LOA).
As soon as your Port is active, you can start ordering connectivity services.
Ports
Ordering a port is simple however there is one there is one important step we require. You will need to arrange a cross-connect with your data center including providing the Letter of Authorisation (LOA). What this means is you will need to send the LOA to the specified data center.
As soon as your Port is active, you can start ordering services.
See full instructions here: Ordering a Port >
Where to next?
Learn more about managing your company and assigning roles and permissions to your company members
