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HELP CENTER

Guides and how-tos for using the Console Connect platform

Are you a Console Connect user looking for technical support? Please use the Contact Support form in the app and we’ll get back to you ASAP.

Contact support

You can also ask our community and get answers from other network experts.

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Get Started

  • Overview
  • Complete profile
  • Register your company
  • Company verification
  • Add a team member
  • Get ready to connect

Account Management

  • Update Password
  • Update Email
  • Your Company
  • Roles and Permissions
  • Member Management
  • Creating Content

Products and Services

  • Ports & Data Centers
  • Interconnection (L2)
  • CloudRouterⓇ (L3)
  • Internet on Demand (IO-D)
  • Internet of Things (IoT)
  • Tools & Troubleshooting

Billing and Pricing

  • Pricing
  • Pay as you Go (PAYG) services
  • Credit Card
  • Invoicing

MeetingPlace for Partners

  • What is MeetingPlace
  • Getting started
  • Update company profile
  • Add / edit products
  • Create content

Get Integrated (API)

  • Visit our API Docs >

Security & privacy

  • Community
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  • Contact

How-to videos

  • Account Management
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  • Connect to Cloud Service Providers
  • Internet On-Demand
  • MeetingPlace for Partners

Legal

  • MSA Terms and Conditions
  • Privacy Statement
  • Terms and Conditions for Discount Code
  • Terms of Use
  • Console Connect Port T&Cs
  • Port located in mainland China T&Cs
  • Console Connect L2 Connection T&Cs
  • Connect to a Port located in mainland China T&Cs
  • Internet On-Demand Service T&Cs

FEATURED VIDEO

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Create an account on Console Connect and get access to our interconnection pricing calculator.

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COMMUNITY

Join our growing community of knowledgeable developers, network engineers and professionals, to get support and collaborate with others.

JOIN THE COMMUNITY

CLOUD CONNECTIVITY

  • Connect to the cloud
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  • Tencent Cloud

ABOUT CONSOLE CONNECT

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©2023 PCCW Global. All Rights Reserved.
Privacy statement Terms of use Cookie policy

  • Why Console Connect
    • Our Network
    • For Enterprise
    • For Carriers and Service Providers
    • For SaaS
    • About Console Connect
  • Locations
    • All Locations
    • Africa
    • Asia
    • Australia
    • Europe/UK
    • Latin America
    • Middle East
    • North America
  • Services
    • Automated Services
      • CloudRouter®
      • Connect to Clouds
        • Google Cloud
        • Amazon Web Services (AWS)
        • Microsoft Azure
        • IBM Cloud
        • Oracle Cloud
        • Huawei Cloud
        • Alibaba Cloud
        • Tencent Cloud
      • Internet On-Demand
      • IoT
      • Remote Peering
    • Managed Services
      • SD-WAN
      • Security
      • Managed Network Services
    • Mobility & Voice
      • IPX Services
      • Wholesale Voice
      • IoT
    • MeetingPlace
      • Ecosystem Partners
      • Colocation
  • Resources
    • Content Hub
    • News
    • Events
    • Blog
    • Community
    • Help
    • API Docs
    • Looking Glass
  • PartnerConnect
  • Contact
  • LOG IN
  • SIGN UP
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