What are cookies?

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.

Which cookies are used?

Like many other websites, our websites sometimes uses cookies. Cookies are small pieces of information sent by an organisation to your device(s) and stored on your device(s) to allow that website to recognise you when you visit. They help us to improve our website and deliver better more personalised Services.
The table below explains the cookies we use and why.

Universal Analytics (Google)_ga
Cookie used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google’s data practices
Language Cookie53e24e7bd060c674944c14bde0438fa9Cookie used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Cookie used by Google DoubleClick to register and report the Website user’s actions after viewing or clicking on an advertisement with the purpose of measuring its efficacy and presenting the user with targeted advertising. Read Doubleclick cookies
Google Tag Managergtag.jsTag Manager is a tag management system that allows you to quickly and easily update tags on your website or mobile app from a web interface.
gtag.js is the JavaScript framework that is used to add Google tags directly to web pages.
Google Analytics Controlga_controlCookie used to remember a user’s preference about the permission for Google Analytics collecting information.
HubSpot Opt Out__hs_opt_outThis cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.
HubSpot Do Not Track__hs_do_not_trackThis cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot.
HubSpot A/B Tesths_ab_testThis cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
HubSpot ID Key<id>_keyWhen visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page.
HubSpot Messages Openhs-messages-is-openThis cookie is used to determine and save whether the chat widget is open for future visits. It resets to re-close the widget after 30 minutes of inactivity.
HubSpot Welcome Messagehs-messages-hide-welcome-messageThis cookie is used to prevent the welcome message from appearing again for one day after it is dismissed.
HubSpot Login__hsmemThis cookie is set when visitors log in to a HubSpot-hosted site.
HubSpot Tracking Code__hstcThe main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
HubSpot Visitor IdentityhubspotutkThis cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
HubSpot Session Count__hsscThis cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
HubSpot Restart Browser__hssrcWhenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
HubSpot Chat VisitormessagesUtkThis cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you chat with a visitor who later returns to your site in the same cookied browser, the messages tool will load their conversation history.
Hubspot__hmplCollects information on user preferences and/or interaction with web-campaign content
HubspotHUBLYTICS_EVENTS_53Collects data on visitor behavior from multiple websites, in order to present more relevant advertisement
Hubspoti18n-cached-public-localesKeeps track of the current language on the website so it is served correctly for the user across all the website pages.
Hubspot First VisithsfirstvisitThis cookie used to keep track of a user’s first visit.
New Relic ( by HubSpot for metrics and analytics.
SessionCam – 1st party session-expiry cookiesc.StatusUsed to store the recording status through the visitor’s session. This cookie is set on the first load of SessionCam. It stores whether SessionCam is to record the session or not. This cookie also stores data for whether ServiceTick web surveys are configured to launch for given hostname.
SessionCam – 1st party session-expiry cookiesc.ASP_NET_SESSIONIDUsed to identify the individual user session. This cookie provides the details needed to compile a recording showing multiple pages visited during a visitor’s unique visit to a website.
SessionCam – 3rd party session cookiesc.ASP_NET_SESSIONIDOnly used when a visitor goes across multiple domain names belonging to the same client within a single visit
This cookie is always set but only used in the specific situation of SessionCam users who have websites where the content and functionality is distributed across multiple domain names. This cookie enables the SessionCam reporting console to maintain a view of a visitor’s session across multiple domain names.
SessionCam – 1st party Test cookieSessionCamTestCookieDeleted after being set. This cookie is set when SessionCam initialises and is only ever used to ensure we can read and write cookies. Once this cookie has been set it is deleted immediately and if the cookie fails to set, SessionCam will not attempt to record.
SessionCam – 1st party permanent cookiesc.OptOutUsed to identify users preference about data capture (set for one year). The SessionCam recording JavaScript can detect this cookie to determine if a user has requested never to be recorded, or to have their information fully masked out. This cookie value is controlled from the following pages: and
SessionCam 1st party permanent cookiesc.UserIdUsed to identify an individual unique visitor. The SessionCam reporting console can re-sort recorded sessions by a unique visitor. This means that multiple visits from the same unique visitor over a selected date/time range can be aggregated.
Set essential cookies to enable certain features and remember your preferences. For example, cookies keep you logged in, allow you to purchase items, and maintain your language and volume settings.
Vimeo Playercontinuous_play_v3
When you press play Vimeo will drop third party cookies to enable the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals.

Specific Cookie descriptions


Our Site also employs HubSpot, which collects personal identifying information by using javascript and cookies to help us analyze how visitors use the Site. HubSpot’s products help us to identify Site visitors, analyze email campaigns, track Site contact forms and monitor Google AdWords click through. Anonymous visitor tracking information may be shared with other HubSpot customers. For more information about HubSpot cookies.


SessionCam is a website analytics and conversion optimization tool that uncovers and prioritizes valuable insights in our customers’ online behavior. For more information on SessionCam Cookies.

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. More on Google’s privacy policy.

How do I change my cookies settings?

You can change your cookie preferences at any time by clicking on the ‘C’ icon. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.

Also, it is possible to switch off cookies by setting your browser preferences. You can find more information about cookies at: and

How to manage cookies in the most common browsers



Internet Explorer



How to Opt Out Of Google Analytics


How to contact us?

Any questions regarding this cookie should be sent to our Privacy Compliance Officer by email to