Pricing and
Billing

Pricing

PAYG

Credit Card

Invoicing

Pricing

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How is the cost of connections calculated?

The cost of a connection is calculated based on Source, Destination, Bandwidth and duration.

Which currencies are supported?

All prices are in USD. All transactions are processed in USD.

What does POA price mean?

Price on application (POA) is displayed when there is no standard price available for the requested service parameters. Please contact our support team support@consoleconnect.com for assistance.

What is the validity period of a quote/price?

Prices quoted using the Pricing Calculator or at the time of ordering a service are valid at that point in time only and are subject to change. Ports and Services are subject to availability.

Is Tax included in the pricing?

The fees for use of the Services will be charged in US Dollars exclusive of taxes. Please refer to the full Terms and Conditions .

Pay as you Go (PAYG) Services

Pay as you Go (PAYG) services are services that you can purchase on-demand through the Console Connect platform.

How do I pay for PAYG services?

You can choose to pay by credit card or be issued an invoice for payment by bank transfer.

What durations are available for PAYG Services?

PAYG Ports have a minimum contract term of 12 months. At the end of the 12 month period, ports will automatically renew on a month-to-month basis.

PAYG connectivity Services can be made from as short as 1 day through to 3 years. Possible duration ranges are:
1 day to 6 days
1 week to 3 weeks
1 month to 36 months

You cannot order a connectivity service for a combination of the above durations. For example: you cannot connect for 1 week and 4 days, or 3 months and 1 week.

What is the Service Commencement Date?

The Service Commencement Date is the date on which your service is activated.

Service type Service Commencement Date
Port The date on which the cross-connect is established at your Data Center and the port becomes active.
L2 Connection to Self (site-to-site) The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.
L2 Connection to another Business (B2B) The date on which the other Business accepts the connection request and when that connection is provisioned.
L2 Connection to AWS The date on which you accept the connection on the AWS Console.
L2 Connection to Microsoft Azure The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.
L2 Connection to Google Cloud Platform The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.
L2 Connection to Alibaba Cloud The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.
L2 Connection to Tencent The date on which you accept the connection on the Tencent Console.
L2 Connection to IBM The date on which you accept the connection on the IBM portal.
Internet On-Demand The date on which the service is provisioned.

Credit Card

Which credit cards do you accept?

We accept Mastercard and Visa.

Can I use multiple credit cards to pay for services?

Currently we accept a credit card for your Company and all its services on Console Connect. The most recent, valid credit card you registered will be used as the method of payment for all your services on the Console Connect platform.

A Credit Card is registered on the platform in either the Billing settings page, or the Order checkout page.

What is PayDollar?

PayDollar eCommerce service is an integrated payment transaction-processing service offered by AsiaPay Limited. See http://www.paydollar.com/en/index.html for more information about PayDollar.

Who is AsiaPay Limited?

AsiaPay Limited is an ePayment and mPayment solution and technology vendor and merchant acquiring service player in Asia. AsiaPay is headquartered in Hong Kong. For more information please visit AsiaPay’s corporate website (www.asiapay.com).

Are credit card details handled securely?

Credit card payments are securely facilitated and processed by PayDollar (http://www.paydollar.com/en/index.html) by AsiaPay Limited. AsiaPay is PCIDSS compliant. 128 bit SSL encryption is used at the browser level and sensitive information is encrypted and protected behind a firewall system in the AsiaPay database. PCCW Global does not store credit card information.

In addition, PayDollar MPI 1.0 is a fully compliant 3-D Secure solution that complies with:

  • Visa 3-D Secure Protocol version 1.0.2 – Verified by Visa
  • MasterCard SecureCode
  • JCB J/Secure Implementation – JCB J/Secure
  • American Express SafeKey

3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions.

How and when will I be charged?

PAYG services using the credit card form of payment are charged in advance.

When you register a credit card in either billing settings page or order checkout page, your credit card will be pre-authorized for US$1.00. You will not be immediately charged however you will see a pending transaction for US$1.00 against your credit card (which will be automatically removed after 14 days).

If the service is less than one month in duration:

We will process the payment and charge your credit card for the full amount of the service within 24 hours of the Service Commencement Date (activation date).

If the service is one month or more in duration:

You will be charged monthly, in advance.

Your first payment will be prorated based on the Service Commencement Date (activation date) until the end of the first month and processed within 24 hours of the Service Commencement Date (activation date).

Subsequent monthly payments will be charged at approximately midnight HKT (UTC+8hr) on the 1st of each calendar month.

What is credit card pre-authorization? Why do I have a US$1.00 pending transaction on my credit card?

When you register a Credit Card in either the billing settings page or order check out page we pre-authorize your credit card for the amount of US$1.00.

An amount equivalent to US$1.00 will appear on your credit card transaction list as a pending transaction. It will be automatically removed after 14 days.

Invoicing

Can I pay via Invoice?

The option to pay by invoice is subject to credit approval. Once approved, you can order new ports and services and pay via invoice.

Please contact support@consoleconnect.com to complete a credit assessment process.

Where can I get a copy of my invoices or receipts?

A Billing tab will display on each service. Click on this tab to view a full list of all invoices and receipts for that service.

For services ordered by Credit Card, you can view and download invoices and receipts in PDF format. For services ordered under Invoice method please contact support@consoleconnect.com.

Can I get a single invoice for all my services?

Currently we provide one invoice per service.