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General

What is the Console Connect community? What can I do here?

The Console Connect community is an ecosystem of users from enterprises, cloud services, network services and SaaS providers. Community members comes together to connect their networks directly, discuss current network trends, troubleshoot together, share content and events, and to offer their services to other users of the Console Connect platform.

How do I update my profile?

Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile.

Who can see me?

Your profile, posts and articles are publicly visible.

I have followers... what does that mean?

Followers are other users who are interested in your activity on the platform. They can see when you post articles, like content, or create an event.

How do I change my password?

Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile. From there, select Change password from the left-hand menu.

How do I change my email address?

Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile. From there, select Change email from the left-hand menu.

Creating content

How do I make a post?

After logging in, navigate to the Activity page. To write a post, simply start writing in the text box at the top of the page and select Post when you’re ready to publish.

How do I write an article?

After logging in, navigate to the Activity page. Select the Write article button in the top right-hand corner of the page, and start writing!

How do I comment on other people's posts or articles?

To make a comment, type your response in the text box below the post or article, then press Enter.

How do I create an event?

After you’ve logged in, you’ll see the calendar on the left-hand side of the page. Select the + button, then enter the event details. Don’t forget to add an image to help your event stand out in the activity feed.

How do I flag inappropriate content?

Select the “” option at the bottom of the post or article you wish to report, then select Inappropriate. This will flag the article for review.

Join a company

How do I join a company?

Go to Settings, select “Create or join a company” from the menu on the left. Start typing and when you see the name of your company, select it. You will then see an “Ask to join” button. Your request to join the company will go to the Community Admin of that company. You should only request to join a company that you are currently employed by.

As a company member, what can I do?

As a company member, you will be listed on the Company’s profile page and may feature in search results that involve your company. Unless you have enhanced permissions, you won’t be able to administer the company or its network features.

I think I need more permissions/access in my company... what can I do?

Get in touch with your Community Admin. You can find them by going to your Company profile and clicking the Members tab. Look for the person/people with a Community Admin badge and send them a message!

Companies on Console Connect

New companies

How do I create a company on Console Connect?

When editing your profile, enter your company’s name under My company. If your company is already on the platform, it will appear in a drop-down list, otherwise, hit Enter and the company will be created, pending verification from our admins.

You must provide a copy of your company Business Registration certificate. This is used in the verification process.

How should I categorize my company? What are company types?

Company type is used to determine whether Enterprise or Wholesale partners on the platform.

If your company will be providing Wholesale services on Console Connect then select on these categories:

Cloud, Data Center, Internet Exchange, Service Provider or XaaS.

Otherwise select Enterprise. Wholesale Partner Types:

  • Cloud: are companies who offer their own private or public clouds for customers such as Amazon Web Services.
  • Mobile carriers
  • Data Center: for companies operating data centers
  • Internet Exchange: for internet exchange operators

Service Providers include:

  • Global / regional carriers
  • Mobile carriers, ISPs (Internet Service Provider)
  • Or Channel partners

Notes:

      1. If you are unsure between XaaS or Cloud then please select Cloud. When we verify your company we’ll work with you to select the best category.
      1. Until Company verification is completed the pricing calculator will show Enterprise pricing.

I've submitted a request to create my company, now what?

We take the integrity of our growing ecosystem seriously, so our team will verify your company information.

You must provide a copy of your Business Registration certificate and confirm certain details. You can add this information at any time in Settings -> Company profile settings.

We aim to have your company verified in around 3 working days.

Please email us at support@consoleconnect.com if you have questions about your request.

What does a 'verified' company mean?

A company is verified once we have checked that it is indeed an actual company, and that its members and admins are actual employees. We do this to maintain a safe and secure ecosystem.

Once a company is verified authorized employees may begin to order ports & services and pay by Credit Card.

Why do I need to provide my Business Registration?

Building a trusted community is important to us. Providing your business registration helps us ensure the integrity and security of the platform, so that you can interconnect with confidence.

How do I submit my Business Registration certificate?

You must a copy of your Business Registration certificate when you create your Company on Console Connect (via Settings -> Create or join a Company).

What is an Account Administrator?

The Account Administrator is the primary administrator of a company’s account, which is assigned at the time of verification. There can be only one Account Administrator for a Company, however they can delegate administration functions (Network Admin, Community Management) to other Company members.

The Account Administrator can only be changed by contacting our verification team directly.

Who can see my company?

Your company’s presence on Console Connect is publicly visible.

How do I update my company profile?

Community admins may change roles of company members by visiting the company’s profile page, then selecting Edit Profile.

Managing members

How do I invite people to join my company?

Community admins may invite people to join their company. From the company’s profile page, select Edit Profile, Company members, then Invite new member.

What are the different roles I can assign?

Account Administrator
The Account Administrator is the primary administrator of a company’s account, which is assigned at the time of verification. There can be only one Account Administrator for a Company, however they can delegate administration functions via the following roles to other Company members.

Community Admin
A Community Admin may modify your Company’s profile, manage Company membership, and post content on behalf of the Company.

Network Admin
A Network Admin may create, edit, remove, and otherwise manage all of your Company’s Ports and Connections.

Network Viewer
A Network Viewer has read-only access to the status of Ports and Connections.

Member
A Member is associated with your Company but may not edit company profile information or view Company network information.

How do I assign and change roles for company members?

Community admins may change roles of company members by visiting the company’s profile page, selecting Edit Profile, then Company members.

How do I remove a member from my company?

Community admins may change roles of company members by visiting the company’s profile page, selecting Edit Profile, then Company members. Select the check box to the left of the member(s) to delete, then select Remove member, followed by Apply.

I don't have any admin rights on Console Connect but need more access... what should I do?

You can request extra permissions from the Account Administrator or a Community Admin in your company. You can find out who these people are by going to your Company profile page and clicking the Members tab. Look for the people with a Community Admin badge and send them a message.

Pricing and billing

Pay as you Go (PAYG) services

What are Pay as you Go (PAYG) services?

Pay as you Go (PAYG) services are ports and connections between your own sites, to Cloud Service Providers and other SaaS/Businesses that you can purchase on-demand through the Console Connect platform. They exclude any other service that is on a Freemium plan, a bespoke plan or invoiced alongside other non-Console Connect PCCW Global services.

How do I pay for PAYG services?

You can choose to pay by credit card or be issued an invoice for payment by bank transfer.

Which curriencies are supported?

All prices are in USD. All transactions are processed in USD.

How much do PAYG connections cost?

The cost of a PAYG connection is calculated based on Source, Destination, Bandwidth/CDR and duration.

Sign in or create an account to use our Pricing Calculator https://app.consoleconnect.com/pricing/.

What does the POA price mean?

Price on application (POA) is displayed when there is no standard price available for the requested service parameters. To proceed with a request you can contact our support team support@consoleconnect.com for assistance.

What is the validity period of a quote/price?

Prices quoted using the Pricing Calculator or at the time of ordering a service are valid at that point in time only and are subject to change. Ports and Services are subject to availability.

What durations are available for PAYG services?

PAYG Ports have a minimum contract term of 12 months. At the end of the 12 month period, ports will automatically renew on a month-to-month basis.

PAYG connectivity Services can be made from as short as 1 day through to 3 years. Possible duration ranges are:

      • 1 day to 6 days
      • 1 week to 3 weeks
      • 1 month to 36 months

You cannot order a connectivity service for a combination of the above durations. For example: you cannot connect for 1 week and 4 days, or 3 months and 1 week.

What is the Service Commencement Date?

The Service Commencement Date is the date on which your service is activated.

Service type Service Commencement Date
Port The date on which the cross-connect is established at your Data Center and the port becomes active.
L2 Connection to Self (site-to-site) The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.
L2 Connection to another Business (B2B) The date on which the other Business accepts the connection request and when that connection is provisioned.
L2 Connection to AWS The date on which you accept the connection on the AWS Console.
L2 Connection to Microsoft Azure The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.
L2 Connection to Google Cloud Platform The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.
L2 Connection to Alibaba Cloud The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.
L2 Connection to Tencent The date on which you accept the connection on the Tencent Console.
L2 Connection to IBM The date on which you accept the connection on the IBM portal.
Internet on Demand The date on which the service is provisioned.

Is Tax included in the pricing?

The fees for use of the Services will be charged in US Dollars exclusive of taxes. Please refer to the full Terms and Conditions .

Where can I get a copy of my invoices or receipts?

A Billing tab will display on each Pay as you Go service. Click on this tab to view a full list of all invoices and receipts for that service. For services ordered under Credit Card You can view and download invoices and receipts in PDF format. For services ordered under Invoice method please contact support

Can I get a single invoice for all my services?

Currently we provide one invoice per service.

When will my service terminate?

Pay as you Go Ports have a minimum contract term of 12 months. At the end of the 12 month period, ports will automatically renew on a month-to-month basis. You must have an active port in order to have services. Similarly, if you have active services on a port, that port must remain active.

Pay as you Go services terminate on the hour after the contract duration end date and time (UTC). For example, if your service expires at 15:02pm UTC on 1st of March, your service will be terminated by 16:00pm UTC on 1st of March.

Can I terminate my service before the end of the contract?

Yes, you can terminate a service before the end of the contracted period with 60 days notice. You will still be charged the remaining contract value of that service. Please refer to the full Terms and Conditions. Contact your account manager to discuss your options.

Credit cards

Which credit cards do you accept?

We accept Mastercard and Visa.

Can I use multiple credit cards to pay for services?

Currently we accept a credit card for your Company and all its services on Console Connect. The most recent, valid credit card you enter when ordering a service will be used as the method of payment for all your services on the Console Connect platform.

For your security, we will always ask you to revalidate your credit card when ordering a new service.

What is PayDollar?

PayDollar eCommerce service is an integrated payment transaction-processing service offered by AsiaPay Limited. See http://www.paydollar.com/en/index.html for more information about PayDollar.

Who is AsiaPay Limited?

AsiaPay Limited is an ePayment and mPayment solution and technology vendor and merchant acquiring service player in Asia. AsiaPay is headquartered in Hong Kong. For more information please visit AsiaPay’s corporate website (www.asiapay.com).

Are credit card details handled securely?

Credit card payments are securely facilitated and processed by PayDollar (http://www.paydollar.com/en/index.html) by AsiaPay Limited. AsiaPay is PCIDSS compliant. 128 bit SSL encryption is used at the browser level and a sensitive information is encrypted and protected behind a firewall system in the AsiaPay database. PCCW Global does not store credit card information.

In addition, PayDollar MPI 1.0 is a fully compliant 3-D Secure solution that complies with:

      • Visa 3-D Secure Protocol version 1.0.2 – Verified by Visa
      • MasterCard SecureCode, and
      • JCB J/Secure Implementation – JCB J/Secure
      • American Express SafeKey

3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions.

How and when will I be charged?

PAYG services using the credit card form of payment are charged in advance.

When you order a service, your credit card will be pre-authorized for US$1.00. You will not be immediately charged however you will see a pending transaction for US$1.00 against your credit card (which will be automatically removed after 14 days).

If the service is less than one month in duration:

      • We will process the payment and charge your credit card for the full amount of the service within 24 hours of the Service Commencement Date (activation date).

If the service is one month or more in duration:

      • You will be charged monthly, in advance.
      • Your first payment will be prorated based on the Service Commencement Date (activation date) until the end of the first month and processed within 24 hours of the Service Commencement Date (activation date).
      • Subsequent monthly payments will be charged at approximately midnight HKT (UTC+8hr) on the 1st of each calendar month.

What is credit card pre-authorization? Why do I have a US$1.00 pending transaction on my credit card?

When you order a service on Console Connect we pre-authorize your credit card for the amount of US$1.00. An amount equivalent to US$1.oo will appear on your credit card transaction list as a pending transaction. It will be automatically removed after 14 days.

INVOICE

Can I pay via invoice?

The option to pay by invoice is subject to credit approval. Once approved, you can order new ports and services and pay via invoice. Please contact support@consoleconnect.com to complete a credit assessment process.

Network setup

How do I get my network ready?

Sign up to Console Connect, then create your Company.

Once we have verified your Company, you will be able to order your first port.

You’ll need to arrange a cross-connect with your data center (we’ll provide the LOA). As soon as your Port is active, you can start ordering services.

Data Centers

In which data centers can I connect to Console Connect?

Please see our list of Console Connect enabled Locations

What if my data center isn't listed?

There is a good chance your data center is on our roadmap. Please get in touch to discuss!

Ports

How do I order a port?

Once your company is verified on Console Connect, you can order.

Ports. Point your browser at https://app.consoleconnect.com/network/ports and click the (+) button to initiate the port order flow. Next step is to find your Data Center where you’d like to order in, select your port speed and click to order.

Once ordered, we’ll provide you with an LOA to arrange a cross-connect at your data center. Once the cross-connect is complete, your port will become active and you’ll be ready to start connecting!

Why can't I order a port?

Your Company must be verified before ordering a port and plan.

Interconnection

General

What types of interconnection are available? Do you offer Layer 3?

Layer 2 connectivity is currently available, with layer 3 coming later this year.

How do I connect between my own sites?

Select Network from the top navigation menu.

Choose the Connections tab.

Hit the round + button in the top right-hand corner to create a new connection.

Select Between <Your Company> locations, then press the Go button.

How do I connect to another business partner?

There are two ways to connect with another Company on Console Connect.

      1. Network
        • Select Network from the top navigation menu.
        • Choose the Connections tab.
        • Hit the round + button in the top right-hand corner to create a new connection.
        • Select Another Company, choose the Company, then press the Go button.
      2. Community
        • Select Community from the top navigation menu, then select Companies from the sub-menu.
        • Find the Company you’d like to connect to.
        • Click the Interconnect button on their mini-profile tile or profile page.

Each of the above options will take you to the New Connection screen where you can select your source, destination and allocate bandwidth for the connection.

Click the Send Request button to notify the other Company of your request.

What is the maximum bandwidth I can request for a connection?

You can use as much bandwidth as you have available (not yet allocated) on your port.

If you are connecting to another Company, your bandwidth may be restricted on their side. Companies may choose to accept Connection requests at the requested speed, a lower speed, or reject it.

We will never expose details of any other company’s bandwidth, either allocated or available.

I want to make a connection but I've run out of bandwidth. What can I do?

Please contact your Business Development Manager or get in touch with us to discuss your needs!

My connection request is still pending, what can I do?

If a connection request you have made to another Company is still pending after some time, we suggest starting a chat with them to work it out.

How do I accept an interconnection request?

You’ll receive notifications about incoming interconnection requests by email and/or within the web and mobile apps, depending on your preferences.

You can accept the connection as requested, accept it at a lower speed, or reject it.

Disable and delete

What happens if I disable a connection?

Disabled connections will remain configured on the network but will not pass traffic. Note that while a service is disabled the service will still be charged.

How do I delete a connection?

To delete a Connection, you will need to disable it first. Then, from Network → Connections → Disabled you can delete the Connection.

If you are deleting a Connection to another Company, we suggest you reach out for a chat to let them know!

Cloud Service Providers

Which Cloud services providers can I connect to?

For the complete list of supported Cloud Service Providers see our Cloud HowTo guides

Do I need an account with a cloud service in order to connect?

Yes. You will need to have an account with a cloud provider (e.g. AWS) before you connect to them on Console Connect. See the our Cloud How To guides

Flex bandwidth

What is Flex?

Flex allows you to increase or reduce the connection bandwidth on demand without changing your contract.

What connection types support Flex?

Currently Flex can only be ordered on connections you have ordered to pay by invoice between your own sites.

How do I order Flex?

You can Flex your bandwidth by clicking on the Flex link near the rate limit on the settings tab when you are viewing your connection in Console Connect.

When can I order Flex?

You can request Flex anytime for an Active or Disabled Connection.

How will I be charged for Flex?

Your existing contract will still be invoiced for your base level bandwidth. Additional Flex bandwidth will be invoiced separately at the end of each month. You will only be charged for the period that any Flex Bandwidth was active during the month.

How do I stop Flex?

To stop a Flex you just need to follow the same steps for ordering the Flex and change your connection rate limit back to the contracted limit.

How long does it take for the Flex to be processed?

Flex requests are processed automatically once you have submitted the request and will take a few minutes to be applied.

Integration

API

Do you have an API?

Yes, we do.

Can I integrate Console Connect with my other applications and services?

All functions of the Console Connect platform are accessible, and can be controlled programmatically via the API.

Security and privacy

Community

What does it mean to be visible on the Console Connect community?

People and Companies are publicly visible on the Console Connect platform. This means people can view Profiles, Articles and Posts of both individuals and companies without logging in.

Network Admin members of verified Companies will be able to see the Metros in which you have ports (but not specific details, like data center or port names) as this information is necessary for making connections.

Other than the Metro (city name) we will never expose specific details about your network, including port names, data center locations or your available and/or allocated bandwidth.

Can I hide either myself or my company on the Console Connect community?

Not at this time. This feature may be available in the future.

Company Verification

What is the company verification process and why does it exist?

The Company verification process exists because we take the integrity of our growing ecosystem very seriously.

When you create a Company on Console Connect, you are required to provide a copy of your Business Registration certificate and confirm certain details.

Once we have checked that your company is legitimate and that all Company members are in fact employees, your Company will receive ‘verified’ status.

Please get in touch if you have questions about your request.

Network

How are my connections secure?

All connections are point-to-point layer 2 VPNs, and are provisioned over our global MPLS network. Your data will never traverse the public internet, so your private data will not be at risk.

Certification

Contact