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Get started in the community
The Console Connect community is an ecosystem of users from enterprises, cloud services, network services and SaaS providers. Community members comes together to connect their networks directly, discuss current network trends, troubleshoot together, share content and events, and to offer their services to other users of the Console Connect platform.
Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile.
Your profile, posts and articles are publicly visible.
Followers are other users who are interested in your activity on the platform. They can see when you post articles, like content, or create an event.
Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile. From there, select Change password from the left-hand menu.
Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile. From there, select Change email from the left-hand menu.
After logging in, you’ll be directed to the activity page. To write a post, simply start writing in the text box at the top of the page and select Post when you’re ready to publish.
After logging in, you’ll be directed to the activity page. Select the Write article button in the top right-hand corner of the page, and start writing!
To make a comment, type your response in the text box below the post or article, then press Enter.
After you’ve logged in, you’ll see the calendar on the left-hand side of the page. Select the + button, then enter the event details. Don’t forget to add an image to help your event stand out in the activity feed.
Select the “…” option at the bottom of the post or article you wish to report, then select Inappropriate. This will flag the article for review.
Join a company
Go to Settings, select “Create or join a company” from the menu on the left. Start typing and when you see the name of your company, select it. You will then see an “Ask to join” button. Your request to join the company will go to the Community Admin of that company. You should only request to join a company that you are currently employed by.
As a Company member, you will be listed on the Company’s profile page and may feature in search results that involve your company. Unless you have enhanced permissions, you won’t be able to administer the company or its network features.
Get in touch with your Community Admin. You can find them by going to your Company profile and clicking the Members tab. Look for the person/people with a Community Admin badge and send them a message!
Companies on Console Connect
When editing your profile, enter your company’s name under My company. If your company is already on the platform, it will appear in a drop-down list, otherwise, hit Enter and the company will be created, pending verification from our admins.
There are 4 main company types on Console Connect: Cloud Partner, Data Center, Service Provider and Enterprise.
Cloud Partners are companies who offer their own private or public clouds for customers such as Amazon Web Services.
Service Providers include:
- Global/regional carriers
- Mobile carriers
- ISPs (Internet Service Provider)
- Channel partners
If your company doesn’t fit into the above Cloud Partners or Service Provider categories (and it isn’t a Data Center) then categorize it as an Enterprise.
Enterprises may include (but are not limited to) the following categories:
- Consumer Goods
- Financial Services
- Media & Broadcast
- Mining & Extraction
- Oil & Gas
- Professional Services
We take the integrity of our growing ecosystem seriously, so our team will verify your company information.
You may be asked to provide a copy of your Business Registration certificate and confirm certain details. You can add this information at any time in Settings -> Company profile settings.
We aim to have your company verified in around 3 working days.
Please get in touch if you have questions about your request.
A company is verified once we have checked that it is indeed an actual company, and that its members and admins are authorized employees.
We do this to maintain a safe and secure ecosystem.
Building a trusted community is important to us. Providing your business registration helps us ensure the integrity and security of the platform, so that you can interconnect with confidence.
You can upload a copy of your Business Registration certificate when you create your Company on Console Connect (via Settings -> Create or join a Company).
If you don’t have all the information at that time, you can add it later via Settings -> Company profile.
The Account Administrator is the primary administrator of a company’s account, which is assigned at the time of verification. There can be only one Account Administrator for a Company, however they can delegate administration functions (Network Admin, Community Management) to other Company members.
The Account Administrator can only be changed by contacting our verification team directly.
Your company’s presence on Console Connect is publicly visible.
Company admins may change roles of company members by visiting the company’s profile page, then selecting Edit Profile.
Company admins may invite people to join their company. From the company’s profile page, select Edit Profile, Company members, then Invite new member.
The Account Administrator is the primary administrator of a company’s account, which is assigned at the time of verification. There can be only one Account Administrator for a Company, however they can delegate administration functions via the following roles to other Company members.
A Community Admin may modify your Company’s profile, manage Mompany membership, and post content on behalf of the Company.
A Network Admin may create, edit, remove, and otherwise manage all of your Company’s Ports and Connections.
A Network Viewer has read-only access to the status of Ports and Connections.
A Member is associated with your Company but may not edit company profile information or view Company network information.
Community admins may change roles of company members by visiting the company’s profile page, selecting Edit Profile, then Company members.
Community admins may change roles of company members by visiting the company’s profile page, selecting Edit Profile, then Company members. Select the check box to the left of the member(s) to delete, then select Remove member, followed by Apply.
You can request extra permissions from the Account Administrator or a Community Admin in your company. You can find out who these people are by going to your Company profile page and clicking the Members tab. Look for the people with an Community Admin badge and send them a message.
Pricing and billing
Pay as you Go (PAYG) services
Pay as you Go (PAYG) services are ports and connections between your own sites, to Cloud Service Providers and other SaaS/Businesses that you can purchase on-demand through the Console Connect platform. They exclude any other service that is on a Freemium plan, a bespoke plan or invoiced alongside other non-Console Connect PCCW Global services.
Currently, credit card payment is the only method of payment for PAYG services.
All prices are in USD. All transactions are processed in USD.
An option to pay by invoice for Pay as you Go services will be available soon and will be subject to credit approval.
Prices quoted using the Quote Calculator or at the time of ordering a service are valid at that point in time only and are subject to change. Ports and connections are subject to availability.
PAYG Ports have a minimum contract term of 12 months. At the end of the 12 month period, ports will automatically renew on a month-to-month basis. You must have an active port in order to have connections. Similarly, if you have active connections on a port, that port must remain active.
PAYG connections can be made from as short as 1 day through to 3 years. Possible duration ranges are:
- 1 day to 6 days
- 1 week to 3 weeks
- 1 month to 36 months
You cannot make a connection for a combination of the above durations. For example: you cannot connect for 1 week and 4 days, or 3 months and 1 week.
The Service Commencement Date is the date on which your service is activated.
|Service type||Service Commencement Date|
|Port||The date on which the cross-connect is established at your Data Center and the port becomes active.|
|L2 Connection to Self (site-to-site)||The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.|
|L2 Connection to another Business (B2B)||The date on which the other Business accepts the connection request and when that connection is provisioned.|
|L2 Connection to AWS||The date on which you accept the connection on the AWS Console.|
|L2 Connection to Microsoft Azure||The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.|
|L2 Connection to Google Cloud Platform||The date on which the connection is provisioned. This is automated and usually happens within minutes of ordering the connection.|
|L2 Connection to Alibaba Cloud|
|L2 Connection to Tencent||The date on which you accept the connection on the Tencent Console.|
A Billing tab will display on each Pay as you Go service. Click on this tab to view a full list of all invoices and receipts for that service. You can view and download invoices and receipts in PDF format.
Currently we provide one invoice per service.
Pay as you Go Ports have a minimum contract term of 12 months. At the end of the 12 month period, ports will automatically renew on a month-to-month basis. You must have an active port in order to have connections. Similarly, if you have active connections on a port, that port must remain active.
Pay as you Go connections terminate on the hour after the contract duration end date and time (UTC). For example, if your connection expires at 15:02pm UTC on 1st of March, your connection will be terminated by 16:00pm UTC on 1st of March.
Yes, you can terminate a service before the end of the contracted period with 60 days notice. You will still be charged the remaining contract value of that connection. Please refer to the full Terms and Conditions (https://www.pccwglobal.com/en/terms-conditions). Contact your account manager to discuss your options.
We accept Mastercard and Visa.
Currently we accept a single credit card for your Company and all its services on Console Connect. The most recent, valid credit card you enter when ordering a service will be used as the method of payment for all your services on the Console Connect platform.
For your security, we will always ask you to revalidate your credit card when ordering a new service.
AsiaPay Limited is an ePayment and mPayment solution and technology vendor and merchant acquiring service player in Asia. AsiaPay is headquartered in Hong Kong. For more information please visit AsiaPay’s corporate website (www.asiapay.com).
Credit card payments are securely facilitated and processed by PayDollar (http://www.paydollar.com/en/index.html) by AsiaPay Limited. AsiaPay is PCIDSS compliant. 128 bit SSL encryption is used at the browser level and a sensitive information is encrypted and protected behind a firewall system in the AsiaPay database. PCCW Global does not store credit card information.
In addition, PayDollar MPI 1.0 is a fully compliant 3-D Secure solution that complies with:
- Visa 3-D Secure Protocol version 1.0.2 – Verified by Visa
- MasterCard SecureCode, and
- JCB J/Secure Implementation – JCB J/Secure
- American Express SafeKey
3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions.
PAYG services using the credit card form of payment are charged in advance.
When you order a service, your credit card will be pre-authorized for US$1.00. You will not be immediately charged however you will see a pending transaction for US$1.00 against your credit card (which will be automatically removed after 14 days).
If the service is less than one month in duration:
- We will process the payment and charge your credit card for the full amount of the service within 24 hours of the Service Commencement Date (activation date).
If the service is one month or more in duration:
- You will be charged monthly, in advance.
- Your first payment will be prorated based on the Service Commencement Date (activation date) until the end of the first month and processed within 24 hours of the Service Commencement Date (activation date).
- Subsequent monthly payments will be charged at approximately midnight HKT (UTC+8hr) on the 1st of each calendar month.
What is credit card pre-authorization? Why do I have a US$1.00 pending transaction on my credit card?
When you order a service on Console Connect we pre-authorize your credit card for the amount of US$1.00. An amount equivalent to US$1.oo will appear on your credit card transaction list as a pending transaction. It will be automatically removed after 14 days.
The Offer has expired.
The Free Plan remains valid for existing customers who have already taken up The Offer prior to the expiration date. Existing Free Plans will continue for a period of 12 months from the Plan Start Date.
If you have any questions, please contact your Account Manager or email email@example.com.
The Offer entitles your Company to two Free Plans.
Each Free Plan consists of three features: Port, Bandwidth and Connections. Other features may be included from time to time at the sole discretion of PCCW Global.
The Port feature entitles your Company to a single 1Gbps Ethernet Port in any Console Connect-enabled PoP offered by the Company.
Bandwidth is available in Metro, Regional and Global buckets and is measured in Mbps. Allocation of Bandwidth to each bucket varies depending on the Free Plan Region.
- Metro Bandwidth is consumed when creating Connections between Ports in the same Metro.
- Regional Bandwidth is consumed on Connections between Ports in separate Metros in the same Region.
- Global Bandwidth is consumed on Connections between Ports in separate Regions.
- Bandwidth and Connections in a Free Plan are bound to the Port. They cannot be redistributed to other Free Plans.
Each Free Plan entitles your Company to 2 Connections.
The Free Plan is valid for a period of 12 months from the Plan Start Date.
The Free Plan Offer will automatically terminate at the end of the 12 month period. If you want to continue to use the Service, you will need to transition to a paid plan.
The Free Plan, including port, connections and bandwidth is provided free of charge.
Your Company is required to provide its own Ethernet Local Access, if required. You just need to pay for the cross-connect with your data center.
No, there is no invoicing for Freemium Plans. (During the Freemium Offer, we don’t take your credit card information either!)
Sign up to Console Connect, then create your Company.
Once we have verified your Company, you will be able to order your first port.
You’ll need to arrange a cross-connect with your data center (we’ll provide the LOA). As soon as your Port is active, you can start making Connections.
Once your company is verified on Console Connect, you can order a Plan and Port.
We’ll provide you with an LOA to arrange a cross-connect at your data center. Once the cross-connect is complete, your port will become active and you’ll be ready to start connecting!
Your Company must be verified before ordering a port and plan.
Layer 2 connectivity is currently available, with layer 3 coming later this year.
Select Network from the top navigation menu.
Choose the Connections tab.
Hit the round + button in the top right-hand corner to create a new connection.
Select Between <Your Company> locations, then press the Go button.
There are two ways to connect with another Company on Console Connect.
- Select Network from the top navigation menu.
- Choose the Connections tab.
- Hit the round + button in the top right-hand corner to create a new connection.
- Select Another Company, choose the Company, then press the Go button.
- Select Community from the top navigation menu, then select Companies from the sub-menu.
- Find the Company you’d like to connect to.
- Click the Interconnect button on their mini-profile tile or profile page.
Each of the above options will take you to the New Connection screen where you can select your source, destination and allocate bandwidth for the connection.
Click the Send Request button to notify the other Company of your request.
You can use as much bandwidth as you have available (not yet allocated) from the appropriate bandwidth ‘bucket’ (Metro, Regional or Global) on your plan.
If you are connecting to another Company, your bandwidth may be restricted on their side. Companies may choose to accept Connection requests at the requested speed, a lower speed, or reject it.
We will never expose details of any other company’s bandwidth, either allocated or available.
If a connection request you have made to another Company is still pending after some time, we suggest starting a chat with them to work it out.
You’ll receive notifications about incoming interconnection requests by email and/or within the web and mobile apps, depending on your preferences.
You can accept the connection as requested, accept it at a lower speed, or reject it.
Disable and delete
When a connection is disabled, it no longer passes traffic but remains configured, and the bandwidth allocated to it remains with the Connection.
To delete a Connection, you will need to disable it first. Then, from Network → Connections → Disabled you can delete the Connection.
If you are deleting a Connection to another Company, we suggest you reach out for a chat to let them know!
Cloud Service Providers
Initially you will be able to directly connect with AWS in multiple locations. More cloud providers will be arriving on Console Connect soon!
Yes. You will need to have an account with a cloud provider (e.g. AWS) before you connect to them on Console Connect.
Flex allows you to increase or reduce the connection bandwidth on demand without changing your contract.
Currently Flex can only be ordered on connections you have ordered to pay by invoice between your own sites.
You can Flex your bandwidth by clicking on the Flex link near the rate limit on the settings tab when you are viewing your connection in Console Connect.
You can request Flex anytime for an Active or Disabled Connection.
Your existing contract will still be invoiced for your base level bandwidth. Additional Flex bandwidth will be invoiced separately at the end of each month. You will only be charged for the period that any Flex Bandwidth was active during the month.
To stop a Flex you just need to follow the same steps for ordering the Flex and change your connection rate limit back to the contracted limit.
Flex requests are processed automatically once you have submitted the request and will take a few minutes to be applied.
Yes, we do.
All functions of the Console Connect platform are accessible, and can be controlled programmatically via the API.
Security and privacy
People and Companies are publicly visible on the Console Connect platform. This means people can view Profiles, Articles and Posts of both individuals and companies without logging in.
Network Admin members of verified Companies will be able to see the Metros in which you have ports (but not specific details, like data center or port names) as this information is necessary for making connections.
Other than the Metro (city name) we will never expose specific details about your network, including port names, data center locations or your available and/or allocated bandwidth.
Not at this time. This feature may be available in the future.
The Company verification process exists because we take the integrity of our growing ecosystem very seriously.
When you create a Company on Console Connect, you may be asked to provide a copy of your Business Registration certificate and confirm certain details. You can add this information at any time in Settings -> Company profile settings.
Once we have checked that your company is legitimate and that all Company members are in fact employees, your Company will receive ‘verified’ status.
Please get in touch if you have questions about your request.
The Company verification process exists because we take the integrity of our growing ecosystem very seriously.
All connections are point-to-point layer 2 VPNs, and are provisioned over our global MPLS network. Your data will never traverse the public internet, so your private data will not be at risk.