1. Select Network from the top navigation menu.
2. Choose the Connections tab.
3. Hit the round + button in the top right-hand corner to create a new connection.
4. Select Between <Your Company> locations, then press the Go button.

Network

1. Select Network from the top navigation menu.
2. Choose the Connections tab.
3. Hit the round + button in the top right-hand corner to create a new connection.
4. Select Another Company, choose the Company, then press the Go button.

Marketplace

1. Select Marketplace from the top navigation menu, then select Companies from the sub-menu or main page. You can also search for a company using the search bar in the top right corner.
2. Click on the Company you’d like to connect to.
3. Click the Interconnect button on their profile page.
4. Each of the above options will take you to the New Connection screen where you can select your source, destination and allocate bandwidth for the connection.
5. Click the Send Request button to notify the other Company of your request.

If a connection request you have made to another Company is still pending after some time, we suggest sending them a message. You can do so from their profile or from within the pending connection screen.

You’ll receive notifications about incoming interconnection requests by email and/or within the web app, depending on your preferences. You can adjust those preferences through the app.

You can accept the connection as requested, accept it at a lower speed, or reject it.

Yes.

AWS Direct Connect

Download step-by-step guide

Microsoft Azure Expressroute

Download step-by-step guide

Google Cloud Interconnect

Download step-by-step guide

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Alibaba Cloud Express Connect

Download step-by-step guide

Oracle Cloud Direct Connect

Download step-by-step guide

IBM Cloud Direct Connect

Download step-by-step guide

Currently Flex can only be ordered on connections you have ordered to pay by invoice between your own sites.

You can Flex your bandwidth by clicking on the Flex link near the rate limit on the settings tab when you are viewing your connection in Console Connect.

You can request Flex anytime for an Active or Disabled Connection.

Your existing contract will still be invoiced for your base level bandwidth. Additional Flex bandwidth will be invoiced separately at the end of each month. You will only be charged for the period that any Flex Bandwidth was active during the month.

To stop a Flex you just need to follow the same steps for ordering the Flex and change your connection rate limit back to the contracted limit.

Flex requests are processed automatically once you have submitted the request and will take a few minutes to be applied.

You can use as much bandwidth as you have available (not yet allocated) on your port.

If you are connecting to another Company, your bandwidth may be restricted on their side. Companies may choose to accept Connection requests at the requested speed, a lower speed, or reject it.

We will never expose details of any other company’s bandwidth, either allocated or available.

You can order additional ports, terminate connections, or Flex down (reduce) bandwidth assigned to connections.

Disabled connections will remain configured on the network but will not pass traffic. Note that while a service is disabled the service will still be charged.

To delete a Connection, you will need to disable it first. Then, from Network → Connections → Disabled you can delete the Connection.

If you are deleting a Connection to another Company, we suggest you reach out for a chat to let them know!