Specific Terms for Console Connect L2 Connection Service

These Specific Terms for Console Connect L2 Connection Service (the “Specific Terms”), which both the Company (as defined in clause 1 hereof) and the Customer agree to be bound by, are incorporated into and made a part of the master services agreement and/or other general terms and conditions agreed between the Company and the Customer (the “Agreement” or “Service Agreement”).  Capitalized terms used herein and not otherwise defined shall have the meaning set forth in the Service Agreement.

If the Service involves a connection to a Port located in the mainland China, additional terms and conditions set out in further general terms and conditions in mainland in China will apply.

 

1. DEFINITIONS

1.1        In these Specific Terms:

Average Jitter Level means the average Jitter Level of a specific PoP-to-PoP Route in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.

 

Average Packet Delivery means the average Packet Delivery of a specific PoP-to-PoP Route in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.

 

Average Transit Delay means the average Round Trip Delay of PoP-to-PoP Routes specified in Appendix 2 in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.

 

Broadcast Storm means a circulation of broadcast and multicast packets around the network.

 

Cloud Service Provider (or CSP) means cloud service providers of IaaS, SaaS & PaaS which are available through the Console Connect Platform.

 

Company means the service providing company that has entered into the Agreement with the Customer, as more particularly specified in the Service Agreement.

 

Console Connect L2 Connection means an Ethernet Virtual Connection created on the Console Connect Platform between two Console Connect Ports, as more particularly described in clause 2 (Service Description) of these Specific Terms.

 

Console Connect Platform means the software web application, API, mobile application, network automation and network that together comprise the Console Connect platform.

 

Console Connect Port means a UNI at network PoP’s PE Router that is under the control of the Console Connect Platform.

 

Customer Access means Ethernet Local Access that is provided and managed by the Customer.

 

Customer Edge Router or CE Router means the edge router installed at Customer Premises routing IP packets to and from the Console Connect Port for a specific Customer Premises.

 

Customer Equipment means the Customer owned and managed network equipment installed at Customer Premises sending Ethernet packets to and from the Service for a specific Customer Premises.

 

Class(es) of Service means the way of managing traffic in the MPLS network by grouping similar types of traffic (for example, e-mail, streaming video, voice) together and treating each type as a class with its own level of service priority.  Different classes of service (Bronze, Silver and Gold) are set out in clause 2.6.

 

Customer Premises (also known as Premises) means the location where the Console Connect Port is accessed from.

 

Customer Service Portal means the website provided by the Company to the Customer who can gain access to review the PoP-to-PoP performance of their Service such as jitter, transit delay, packet delivery and availability.

 

Customer Software means Customer owned and managed software applications that run in the Customer’s network.

 

Equipment means network equipment owned and managed by the Company that is the physical demarcation point of the Service.

 

Ethernet Local Access means a local loop circuit or cross connect which is an Ethernet transmission capacity connecting the Customer Premises to the Provider Edge Router.

 

Ethernet Virtual Connection (or EVC) means the connection connecting the UNIs.

 

Console Connect Customer Support Team) means the Company’s service operations centre which provides a helpdesk facility for the Customer in respect of the Service to make general enquiries and report faults regarding the Service, and which is responsible for issuing trouble tickets and fault management in respect of the relevant claims.

 

IaaS (or Infrastructure as a Service) is a category of cloud computing services that provides compute, storage, networks and other fundamental computing resources where it is possible to deploy and run arbitrary software, which can include operating systems and applications.

 

Installation Charge means the one-time Charge payable by the Customer to the Company in respect of the Service.

 

IP means the Internet protocol which is the transmission protocol for communicating within a network.

 

Jitter Level means the measurement of variation in one-way network delay of a PoP-to-PoP Route in milliseconds, i.e., one-way measurement of the delay deviation between two sequentially generated ping IP packets, by sampling ping IP packets sent between the test routers attached to the PE Routers in a calendar month at five minutes interval.

 

Local Access (also known as Local Circuit or Local Loop or Local Line) mmeans a local loop circuit which is a local transmission capacity connecting the Customer Premises to (a) the Provider Edge (PE) Router in the same country as the Customer site; or (b) an international gateway (operated by the Company or Operator) which is, in turn, connected to the Provider Edge (PE) Router in another country; or (c) Internet, i.e. Internet link, which is, in turn, connected to the Provider Edge (PE) Router using IP Security (IPSec) protocol and with fixed public IP address.

 

Mean-Time-To-Restore (MTTR) means the average time to restore the Service between the Provider Edge Routers in the Network.  MTTR is computed by dividing the aggregate time to restore the Service in a calendar month by the total number of outages identified by the Company’s trouble ticket system in that calendar month.

 

Multi Protocol Label Switching or MPLS means the mechanism in telecommunications networks that switches data between network nodes on the virtual paths between the network nodes identified by the short path labels.

 

Network Outage means the service between the PE Routers in the Network being not available.

 

Off-net Service(s) means services operated or provided by third party suppliers.

 

Outage means situation where Customer Premises is unable to connect with the Service through the Console Connect Platform provided by the Company.

 

PaaS (or Platform as a Service) is a category of cloud computing services that provides a platform to develop, run and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an application.

 

Packet Delivery means the percentage of packets that are successfully transported on a PoP-to-PoP Route by sampling the number of ping IP packets successfully transported between the test routers attached to the PE Routers in a calendar month at five minutes interval.

 

Point of Contact (POC) means a person authorized by the Customer to be the contact point of the Company.

 

PoP means the Company’s or other operator’s Point of Presence.

 

PoP-to-PoP Route means the transmission path from one PoP to another PoP.

 

Provider Edge Router (or PE Router) means the edge router(s) assigned by the Company to which the Service will be connected at the Service Demarcation Point.

 

Round Trip Delay means the measurement of two-way network delay of a PoP-to-PoP Route in milliseconds by sampling ping IP packets (not less than 64 bytes) sent between the test routers attached to the PE Routers in a calendar month at five minutes interval.

 

SaaS (or Software as a Service) is a category of cloud computing services that provides access to software and its functions remotely as a web-based service.

 

Service(s) has the meaning ascribed to it in clause 2 of these Specific Terms.

 

Service Availability means the percentage of time a specific Customer Premises is able to connect with the Service in any calendar month, as more particularly defined in clause 4.3.

 

Service Credit means 1/30th of the flat rate monthly Recurring Charges of the Service specified on the Order Form.
Service Demarcation Point means the point where the Company’s Service(s) ends.

 

Target Average Transit Delay means, for a particular PoP-to-PoP Route specified in Appendix 2, the relevant value of time expressed in milliseconds (ms) specified in Tables 1, 2, 3, 4, 5, 6, 7 & 8 of Appendix 2.

 

Third Party Application(s) means third party software applications and/or websites that are integrated with Console Connect Platform, to enable Company’s customer to create and manage resources of Console Connect Platform.

 

UNI means User Network Interface at network PoP’s PE Router.

 

2.          SERVICE DESCRIPTION

 

2.1           The Company shall provide Console Connect L2 Connection service (“Service”) which is a secure virtual private Ethernet service for the transportation of data via a fully redundant and MPLS-enabled IP infrastructure provided by the Company, as more specifically described in clauses 2.2, 2.3, 2.4 and 2.5 below.

 

2.2        The Service comprises one EVC, which establishes an end-to-end L2 Ethernet connection between two Console Connect Ports at a bandwidth (or speed, rate or data rate), and the L2 Ethernet connection type as specified on connection creation via the Console Connect Platform.

 

2.3        Customer can request the Service between a Customer-owned Console Connect Port and:

 

(a)      a separate Console Connect Port owned by Customer (connect to itself); or

 

(b)     a Console Connect Port owned by another organization (connect to a third party); or

 

(c)      a Cloud Service Provider (connect to CSP).

 

2.4        The Customer is required to provide the Ethernet Local Access under the Customer’s own arrangement and at the Customer’s own cost. Such Ethernet Local Access provided by the Customer shall be regarded as Customer Access.  For the avoidance of doubt, Customer Access shall not be part of the Service and the Company shall not be responsible for correcting a fault in or restoring any Customer Access or for any liability to Customer or any third party arising from or in connection with the Customer Access.

 

2.5        Bandwidth (or speed, rate or data rate) is the committed bandwidth for performance of the Service. The bandwidth is limited to the Customer’s specified rate, and is not burstable. Frames ingressing to Service in excess of the committed bandwidth will be discarded.

 

2.6        The Company currently offers three (3) distinct Classes of Service, with different service level(s) as set forth in clause 5 below:
 

Gold:          Real-time packet forwarding for delay sensitive applications, e.g. VoIP and video streaming.

Silver:          Assured level of performance with delay and packet loss commitments for business applications, e.g. SAP, SNA, Oracle, IoT

Bronze:       Standard level of performance for normal applications, e.g. Email, files transfer, Intranet.

 

All connections creation ordered via the Console Connect Platform will be Bronze Class of Service, unless specified otherwise on the Console Connect Platform/Third Party Application.

 

3. CUSTOMER’S OBLIGATIONS

 

3.1      In addition to the obligations set forth in the Service Agreement, the Customer shall:

 

(a)      carry out adjustments, modifications, alterations, repairs or replacements, at its own expense to any Customer Equipment and/or Customer Access which is connected to the Service and/or Equipment, when so required by the Company;

(b)      establish and maintain, for the duration of the Agreement, reasonable and adequate security policies, operating procedures and standards with respect to:

(i)       the Service Equipment which is used in connection with the provision of the Service;

(ii)      the Customer Equipment and/or Customer Access that interface with the Service and/or Equipment;

(iii)    any network, equipment and applications not provided by and/or managed by the Company that interface with the Service and/or Equipment; and

(iv)     the control of Broadcast Storm within Customer’s network.

 

4.          SERVICE LIMITATIONS

 

4.1        The Company is not liable to the Customer for any delay in provisioning or restoration of the Service if any such delay is caused by the faults of or found to be in the Customer Access, Customer Equipment or Customer Software.

 

4.2        The Company does not guarantee nor is liable for the security of traffic transmitted over any Service.

 

4.3        In the event of a failure of the Service, the Company will correct such fault up to and including the EVC(s) and Equipment of the Service that the Customer has created through the connection dialog.  For the avoidance of doubt, the Company shall have no responsibility for correcting a fault, which is caused by or found to be in the Customer Access, Customer Equipment or Customer Software.

4.4        The Company may suspend the Service if the Broadcast Storm from Customer’s network is affecting or reasonably suspected to be affecting the Company’s Network infrastructure.

 

4.5        802.1p markings are not preserved. The Service implementation may rewrite (translate/push/pop) 802.1Q VLAN tags which has the side-effect of dropping 802.1p markings.

 

4.6        The Company shall not be responsible for any fault or delay of the Service caused by third party that is beyond the control of the Company (including without limitation Off-Net Service(s)), or Customer’s failure in fulfilling its obligations in accordance with the Service Agreement.

 

5. SERVICE LEVELS

 

The Company will use its reasonable efforts to provide the Service in accordance with the Service Levels as specified in this clause 5.

5.1        SERVICE PROVISION TIME

The Console Connect Platform will provision the Service in real-time once a connection request has been accepted by the Console Connect Platform.

 

5.2        SERVICE LEVELS (SLA-V1 and SLA-V2)

The Company offers two (2) different Service Levels based upon the location of the Customer Premises for the applicable service level guarantees of the Service. The Service Levels are SLA-V1 and SLA-V2 and the locations covered under each Service Level are specified in Appendix 1, which is attached hereto and incorporated into the Specific Terms.

 

5.3        SERVICE AVAILABILITY LEVEL

(a)         The Company shall use its reasonable efforts to ensure that the Service Availability shall be 99.99% in any calendar month for the EVC.

(b)         In calculation of the Service Availability, an Outage will be deemed to commence at the time the Company records it being reported by the Customer to Console Connect Customer Support team and shall conclude at the time the Company records the Service as being restored.

(c)         Service Availability Level is available if the Service is related to a Console Connect Port at Customer Premises in locations included in Service Level SLA-V1 or SLA-V2.

(d)        The Service Availability is calculated as follows:

(Number of minutes in a calendar month – Number of minutes of Outages in a calendar month) x 100%
Number of minutes in a calendar month

(e)         In the event that the Company fails to meet the Service Availability Level (Standard Scheme) in a calendar month, the Customer shall be entitled to claim a credit rebate equal to a percentage of the monthly Recurring Charge of the affected Service for that calendar month as performance remedy in accordance with Table A – Credit for Service Availability Level (Standard Scheme) (Table A) below.

 

Table A – Credit for Service Availability Level (Standard Scheme)

 

Credit for Service Availability Level (Standard Scheme)
 Applicable to Service Level SLA-V1
Service Availability (A) Credit

(Percentage of one month’s Recurring Charge of the Service)

99.9%<= A < 99.99% 2.5%
99.7% <= A < 99.9% 5%
98% <= A < 99.7% 10%
Less than 98% 20%
Applicable to Service Level SLA-V2
Service Availability (A) Credit 

(Percentage of one month’s Recurring Charge of the Service)

99% <= A < 99.5% 2.5%
98% <= A < 99% 5%
Less than 98% 10%

 

5.4        TRANSIT DELAY

 
On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Transit Delay for those specified routes set out in Appendix 2 on which the Services are provided does not exceed the Target Average Transit Delay (as set out in Appendix 2) in any calendar month (the “Transit Delay Guarantee”).

In the event that the Company fails to meet the Transit Delay Guarantee in a given calendar month, the Customer shall be entitled to one (1) Service Credit for the affected Service for that calendar month.

 

5.5        PACKET DELIVERY
On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Packet Delivery for traffic traveling between two PoPs located in locations set forth in Service Levels SL-V1 related to the Service in a calendar month does not fall below the Target Average Packet Delivery (“Packet Delivery Guarantee”).  The Target Average Package Delivery is set out in Table A below:

 

Table A – Target Average Packet Delivery

 

Target Average Packet Delivery applicable to Service Level SLA-V1
Class of Service
Gold Sliver Bronze
>= 99.9% >= 99.4% >= 99.0%

 

5.6        JITTER LEVEL

On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Jitter Level for the traffic traveling between two PoPs located in locations set forth in Service Level SL-V1 in a calendar month does not exceed the Target Average Jitter Level as set out in Table B below (“Jitter Level Guarantee”).

 

Table B – Target Average Jitter Level

 

 Target Average Jitter Level applicable to Service Level SLA-V1
Traffic of Gold Class of Service Less than or equal to 15 milliseconds (ms)

 

5.7        MEAN-TIME-TO-RESTORE
In the event of a Network Outage to the Service, the Company will use its reasonable efforts to ensure the Mean-Time-To-Restore (MTTR) for such Service between the Provider Edge Routers will not exceed four (4) hours from the time the Company records the Outage.

 

6. EXCLUSIONS

6.1 A Customer shall not be entitled to claim a credit rebate under clause 5.3 or a Service Credit under clause 5.4 in respect of the Company’s failure to meet the Service Availability Level or keep the Average Transit Delay for the routes set out in Appendix 2 below the Target Average Transit Delay (as applicable) where the failure is due to any of the following:

(i) any suspension of the Service in accordance with the Service Agreement;
(ii) any failure of the Customer to observe agreed procedures or any relevant service guide;
(iii) any unauthorized change made to Equipment by the Customer;
(iv) any delay in provisioning of; or any fault identified as arising from a fault in; or service quality issue with any Local Access/Circuits, CE Router, Customer Equipment or other equipment/services/software that does not form part of the Service;
(v) any delay in provisioning of; or any fault identified as arising from a fault in; or service quality issue with any Local Access/Circuits, CE Router, Customer Equipment, or other equipment/services/software that is not provided by the Company;
(vi) any fault or delay caused by third party that is beyond the control of the Company in Customer Premises;
(vii) the Customer’s failure in fulfilling its obligations in accordance with the Service Agreement. For the avoidance of doubt, the Customer shall not be entitled to any credit rebate and/or Service Credit for any affected Customer Premises during the period of its non-compliance with its obligations or breach of the Service Agreement;
(viii) any delay in provisioning the Service caused by the Customer not releasing the Service for testing;
(ix) any delay in restoring the Service caused by the Customer not releasing the Service for testing and/or repair and the Customer continues to use the Service on an impaired basis;
(x) any abuse or fraud or failure to comply with an applicable authorized use policy, on the part of the Customer or its customers;
(xi) any Customer network change, any maintenance including, without limitation, routine, planned, scheduled and urgent maintenance or malfunction of network performance measurement device of the Service;
(xii) any power outage at Customer Premises;

(xiii) any fault or outage caused by the simultaneous failure of two or more international submarine cable paths, where the fault or outage would not have occurred if only one such cable had failed (except in the case of the Round Trip Delay where this exclusion applies in the case of a single international submarine cable path failure); or
(xiv) force majeure events.

 

7. CLAIM FOR CREDITS

7.1 Each Service Level applies, in respect of each Service provisioned under these Specific Terms, on and from the Service Commencement Date. In no event shall the total amount of credit rebates and Service Credits issued to the Customer in any calendar month exceed 50% of the monthly Recurring Charge of the Console Connect Port for the affected Service. For the avoidance of doubt, all such credit rebates or Service Credits are receivable only as a deduction from the Installation Charges and/or the monthly Recurring Charges and shall not be receivable in the form of money payment.

 

7.2 A claim for a credit rebate or Service Credit must:
(a) be sent in writing to the Company within thirty (30) calendar days in which the event giving rise to the claim for the rebate occurred; and
(b) provide relevant details, including:
(i) customer reference number;
(ii) trouble ticket number issued by the Console Connect Customer Support Team for the relevant claim;
(iii) the date and time of the Service issue was reported and resolved;
(iv) customer contact details, and;
(v) the kind of rebate claimed (i.e. Service Provision Guarantee rebate or Service Availability rebate).

 

8. CREDIT PAYMENT AND SERVICE LEVEL DISPUTES

 

8.1 If the Company is in breach of a Service Level under these Specific Terms, the Company shall credit the Customer with the applicable credit rebate or Service Credit in the invoice for the calendar month following receipt of the Customer written claim for the credit rebate or Service Credit, if not practicable, in the invoice for the following calendar month.

 

8.2 Any claim for a credit rebate or Service Credit must comply with the requirements set out in these Specific Terms. If the Customer fails to make a claim in accordance with those requirements, the Customer is taken to have unconditionally and irrevocably waived its right to:

(a) claim the credit rebate and/or Service Credit; and
(b) make any claim against the Company in respect of the Company’s failure to meet the Service Level as the case may be.

 

8.3 Service Level disputes shall be handled in accordance with the Service Agreement.

 

APPENDIX 1

SERVICE LEVELS

Service Levels SLA-V1

Table A – Locations included in Service Levels SLA-V1

 

Locations included in Service Level SLA-V1
Africa
Abidjan, Cote D’Ivoire Cairo, Egypt Djibouti City, Djibouti Mombasa, Kenya
Nairobi, Kenya Maputo, Mozambique Lagos, Nigeria Cape Town, South Africa
Johannesburg, South Africa Dar Es Salam, Tanzania Lusaka, Zambia Kampala, Uganda
Maputo, Mozambique Accra, Ghana
Asia
Sydney, Australia Perth, Australia  Brisbane, Australia  Perth, Australia
Tokyo, Japan  Osaka, Japan Kuala Lumpur, Malaysia Manila, Philippines
Singapore Taipei, Taiwan Bangkok, Thailand Hanoi, Vietnam
Ho Chi Minh City, Vietnam Hong Kong, China Seoul, S.Korea Jakarta, Indonesia
Europe
Brussels, Belgium Sofia, Bulgaria Sofia, Bulgaria Paris, France
Frankfurt, Germany London, United Kingdom Athens, Greece Milan, Italy
Amsterdam, Netherlands Bucharest, Romania Belgrade, Serbia Stockholm, Sweden
Zurich, Switzerland
Middle East
Doha, Qatar Fujairah, UAE Dubai, UAE Cairo, Egypt
Jeddah, Saudi Arabia
Americas
U.S.A
Andover Ashburn Atlanta Bethlehem
Chicago Dallas Los Angeles Miami
New York Raleigh Reston San Jose
Seattle
Latin America
Bogota, Colombia Lima, Peru Mexico City, Mexico Santiago, Chile
Sao Paulo, Brazil
Canada
Toronto

 

Service Level SLA-V2

Table B – Locations included in Service Level SLA-V2

 

Locations included in Service Level SLA-V2

(All cities in the specified country except the city/cities of the respective country included in Service Level SLA-V1)

Asia
Bangladesh Bhutan China (Mainland) India Indonesia
Japan Malaysia Nepal Pakistan Philippines
South Korea Sri Lanka Taiwan Thailand Vietnam
CIS
Armenia Azerbaijan Belarus Belorussia Georgia
Kazakhstan Kyrgyzstan Russia Ukraine Uzbekistan
Middle East
Afghanistan Bahrain Iran Iraq Israel
Jordan Kuwait Oman Palestine Qatar
Saudi Arabia Syria UAE
Europe
Albania Austria Belgium Bosnia-Herzegovina Bulgaria
Croatia Cyprus Czech Republic Denmark Estonia
Finland France FYROM Germany Greece
Hungary Ireland Italy Latvia Liechtenstein
Lithuania Malta Monaco Montenegro Netherlands
Norway Poland Portugal Romania Serbia
Slovakia Slovenia Spain Sweden Switzerland
Turkey United Kingdom
Americas
Argentina Brazil Canada Chile Columbia
El Salvador Honduras Mexico Nicaragua Panama
Peru U.S.A. Uruguay Venezuela
Africa
Algeria Angola Botswana Burundi Cameroon
Chad Cote D’Ivoire Egypt Equatorial Guinea Ethiopia*
Gabon Ghana Guinea Kenya Lesotho
Liberia Libya Madagascar Malawi Mali
Mauritius Morocco Mozambique Namibia Niger
Nigeria Republic of Guinea Rwanda Senegal Sierra Leone
South Africa Tanzania The Gambia Tunisia Uganda
Zambia Zimbabwe
Oceania
Australia Cook Islands Fiji Kiribati New Caledonia
New Zealand Niue Norfolk Papua New Guinea Samoa
Solomon Island Tonga Vanuatu

 

APPENDIX 2

 

TARGET AVERAGE TRANSIT DELAY

Applicable to Console Connect L2 Connection only

Note:     The figure(s) specified in Tables 1, 2, 3, 4, 5, 6, 7, and 8 of this Appendix 2 represent(s) the Target Average Transit Delay and is expressed in milliseconds (ms).

 

Table 1 – Intra Asia

Hanoi,
Vietnam
Ho Chi Minh City, Vietnam Hong Kong Jakarta, Indonesia Kuala Lumpur, Malaysia Manila, Philippines Perth, Australia Seoul,
South Korea
Singapore Sydney, Australia Taipei,
Taiwan
Tokyo,
Japan
Bangkok,
Thailand
104 136 84 74 34 109 120 153 46 165 96 128
Hanoi,
Vietnam
31 26 92 65 61 125 73 66 168 47 89
Ho Chi Minh City,
Vietnam
53 119 102 88 98 101 93 152 79 131
Hong Kong 66 42 35 107 53 42 148 28 76
Jakarta,
Indonesia
40 86 88 129 23 153 93 112
Kuala Lumpur, Malaysia 83 80 117 20 139 69 96
Manila, Philippines 117 88 63 181 63 111
Perth, Australia 160 68 73 141 142
Seoul,
South Korea
91 193 78 42
Singapore 136 67 88
Sydney,
Australia
169 148
Taipei,
Taiwan
38

 

Table 2 – Intra EMEA (Part 1)

Amsterdam, Netherland Athens, Greece Belgrade, Serbia Bruxelles, Belgium Bucharest, Romania Frankfurt, Germany London, UK Milan, Italy Paris, France Sofia, Bulgaria Stockholm, Sweden Zurich, Switzerland
Accra, Ghana 126 191 202 125 167 131 124 150 128 179 131 142
Amsterdam, Netherland 97 166 20 114 17 21 40 23 128 35 85
Athens, Greece 46 78 29 79 89 85 85 18 104 77
Belgrade, Serbia 58 18 39 53 78 48 30 72 39
Bruxelles, Belgium 76 18 22 40 29 54 50 24
Bucharest, Romania 43 56 83 50 19 68 45
Cape Town, South Africa 185 173 207 182 234 177 196
Doha, Qatar 169 156 188 165 217 189 179
Dubai, UAE 134 121 152 130 182 133 144
Frankfurt, Germany 23 25 21 51 25 19
Fujairah, UAE 260 284 266 315 293 274
Johannesburg, South Africa 193 224 202 254 226 216
Kampala, Uganda 174 158 136 292 139 149
Lagos, Nigeria 170 148 126 307 129 139
London, UK 33 34 68 45 29
Maputo, Mozambique 244 221 281 210 235
Milan, Italy 64 96 50 56
Nairobi, Kenya 192 244 186 206
Paris, France 63 46 29
Sofia, Bulgaria 78 58
Stockholm, Sweden 47

 

Table 3 – Intra EMEA (Part 2)

Cape Town, South Africa Doha, Qatar Dubai, UAE Fujairah, UAE Johannesburg, South Africa Kampala, Uganda Lagos, Nigeria Maputo, Mozambique Nairobi, Kenya
Accra, Ghana 94 251 230 332 114 205 41 133 184
Amsterdam, Netherland 183 228 190 361 209 194 133 225 201
Athens, Greece 248 230 196 323 265 245 216 289 258
Belgrade, Serbia 220 232 180 318 240 296 245 267 248
Bruxelles, Belgium 180 163 128 265 200 180 123 231 190
Bucharest, Romania 221 204 170 302 242 222 270 268 232
Cape Town, South Africa 316 325 242 30 112 74 53 97
Doha, Qatar 29 56 238 103 248 384 233
Dubai, UAE 211 306 118 228 321 251
Frankfurt, Germany 261 205 186 143 232 196
Fujairah, UAE 221 81 345 375 103
Johannesburg, South Africa 92 98 33 77
Kampala, Uganda 178 165 140
Lagos, Nigeria 187 166
London, UK 213 186
Maputo, Mozambique 66
Milan, Italy 215

 

Table 4 – Intra Americas

 Atlanta, USA  Chicago, USA  Dallas, USA  Los Angeles, USA  Miami, USA  New York, USA  Reston, USA  San Jose, USA Seattle, USA Toronto, Canada
  Ashburn, USA 20 35 50 81 47 17 12 88 92 50
  Atlanta, USA 50 29 77 26 29 17 85 113 72
  Chicago, USA 33 75 68 36 21 65 65 24
  Dallas, USA 56 41 67 37 60 94 53
  Los Angeles, USA 90 88 72 23 35 94
  Miami, USA 50 33 104 115 88
  New York, USA 12 98 95 30
  Reston, USA 69 77 48
  San Jose, USA 26 86
  Seattle, USA 84

 

Table 5 – Asia / Americas

Bangkok,
Thailand
Hanoi,
Vietnam
Ho Chi Minh City, Vietnam Hong Kong Jakarta, Indonesia Kuala Lumpur, Malaysia Manila, Philippines Perth, Australia Seoul,
South Korea
Singapore Sydney, Australia Taipei,
Taiwan
Tokyo,
Japan
Ashburn 331 286 308 265 313 306 294            322 249 294 337 237 199
Atlanta 304 297 319 276 310 303 305            313 237 291 326 224 186
Chicago 308 275 297 254 290 283 283            305 232 271 316 219 181
Dallas 282 270 292 249 286 279 278            289 215 267 301 201 163
Los Angeles 265 236 258 215 255 248 244            260 176 236 255 159 121
Miami 317 318 340 297 328 321 326            311 251 309 336 239 201
New York 342 312 334 291 324 317 320            348 262 305 346 250 212
Reston 243 216 238 204 242 240 239 262 224 212 202 214 169
San Jose 254 220 242 199 241 234 228            278 191 222 277 176 138
Seattle 241 200 222 179 223 216 208            263 276 204 309 260 222
Toronto, Canada 290 253 283 261 297 299 275 316 240 261 250 222 208

 

Table 6 – Asia/EMEA (Part 1)

Amsterdam, Netherland Athens, Greece Belgrade, Serbia Bruxelles, Belgium Bucharest, Romania Frankfurt, Germany London, UK Milan, Italy Paris, France Sofia, Bulgaria Stockholm, Sweden Zurich, Switzerland
Bangkok, Thailand 265 343 335 316 336 265 257 283 279 349 306 297
Hanoi, Vietnam 279 322 306 278 302 271 271 279 279 316 267 262
HCM City, Vietnam 308 350 307 263 303 300 300 308 308 316 296 292
Hong Kong 260 302 266 241 259 252 252 260 260 272 248 214
Jakarta, Indonesia 242 311 290 253 290 248 236 263 249 303 273 268
Kuala Lumpur, Malaysia 240 302 286 245 277 235 234 255 241 289 265 254
Manila, Philippines 289 331 357 355 361 281 281 289 289 374 277 355
Perth, Australia 353 343 321 295 334 278 276 305 283 347 312 308
Seoul, South Korea 234 290 342 317 337 226 254 238 237 350 250 302
Singapore 225 291 268 236 271 222 217 239 223 284 258 250
Sydney, Australia 335 403 405 380 400 329 331 349 334 412 370 363
Taipei, Taiwan 240 285 306 250 275 225 261 236 235 288 251 238
Tokyo, Japan 206 262 235 209 233 200 239 212 210 246 227 204

 

Table 7 – Asia/EMEA (Part 2)

Accra, Ghana Cape Town, South Africa Doha, Qatar Dubai, UAE Fujairah, UAE Johannesburg, South Africa Kampala, Uganda Lagos, Nigeria Maputo, Mozambique Nairobi, Kenya
Bangkok, Thailand 338 251 513 157 132 233 211 358 249 233
Hanoi, Vietnam 351 277 479 170 148 258 214 382 270 252
HCM City, Vietnam 341 276 507 141 121 253 214 348 254 227
Hong Kong 336 250 477 159 133 233 207 353 247 233
Jakarta, Indonesia 315 232 524 135 116 211 186 355 229 214
Kuala Lumpur, Malaysia 308 221 516 126 105 202 175 355 217 199
Manila, Philippines 413 397 499 164 152 398 223 430 422 238
Perth, Australia 358 271 545 176 152 251 223 386 269 259
Seoul, South Korea 387 317 474 228 201 298 270 421 314 303
Singapore 298 228 508 121 96 193 166 354 208 190
Sydney, Australia 415 347 466 243 219 327 288 490 343 328
Taipei, Taiwan 366 297 446 200 173 278 273 359 294 281
Tokyo, Japan 362 294 423 203 178 278 246 408 290 271

 

Table 8 – Americas/EMEA (Part 1)

Amsterdam, Netherland Athens, Greece Belgrade, Serbia Bruxelles, Belgium Bucharest, Romania Frankfurt, Germany London, UK Milan, Italy Paris, France Sofia, Bulgaria Stockholm, Sweden Zurich, Switzerland
   Ashburn, USA 119 193 139 110 141 122 97 123 102 154 146 117
   Atlanta, USA 144 213 161 128 156 143 123 142 121 169 161 130
   Chicago, USA 150 261 179 149 177 148 125 151 128 192 173 132
   Dallas, USA 183 229 187 152 182 183 159 177 157 194 203 162
 Los Angeles, USA 224 253 220 198 224 203 182 222 201 236 245 207
   Miami, USA 158 229 168 146 174 158 134 157 137 186 179 155
   New York, USA 117 169 146 115 147 112 94 115 95 168 134 103
   Reston, USA 99 128 149 91 141 89 85 111 83 125 124 97
   San Jose, USA 212 263 305 199 224 208 185 205 189 236 230 187
   Seattle, USA 215 280 250 202 233 225 200 233 202 242 254 207
   Toronto,

Canada

143 198 174 140 167 131 133 158 132 184 149 140

 

Table 9 – Americas/EMEA (Part 2)

Accra, Ghana Cape Town, South Africa Doha, Qatar Dubai, UAE Fujairah, UAE Johannesburg, South Africa Kampala, Uganda Lagos, Nigeria Maputo, Mozambique Nairobi, Kenya
   Ashburn, USA 204 262 246 214 345 283 275 202 344 279
   Atlanta, USA 232 291 270 237 337 306 293 232 348 296
   Chicago, USA 241 284 265 232 336 301 284 225 349 293
   Dallas, USA 245 309 291 262 324 327 312 243 365 316
 Los Angeles, USA 289 346 326 291 305 348 358 287 393 357
   Miami, USA 249 307 290 253 350 327 308 308 355 313
   New York, USA 236 278 255 207 347 300 286 227 330 289
   Reston, USA 167 214 197 176 263 229 275 166 257 213
   San Jose, USA 279 328 310 275 328 348 335 283 386 343
   Seattle, USA 289 346 329 292 327 351 347 295 410 347
   Toronto,

Canada

245 298 282 248 342 319 308 236 356 311