Specific Terms for Console Connect L2 Connection Service
SPECIFIC TERMS FOR CONSOLE CONNECT L2 CONNECTION SERVICE
These Specific Terms for Console Connect L2 Connection Service (the “Specific Terms”), which both the Company (as defined in clause 1 hereof) and the Customer agree to be bound by, are incorporated into and made a part of the master services agreement and/or other general terms and conditions agreed between the Company and the Customer (the “Agreement” or “Service Agreement”). Capitalized terms used herein and not otherwise defined shall have the meaning set forth in the Service Agreement.
1. DEFINITIONS
1.1 In these Specific Terms:
Average Jitter Level means the average Jitter Level of a specific PoP-to-PoP Route in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.
Average Packet Delivery means the average Packet Delivery of a specific PoP-to-PoP Route in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.
Average Transit Delay means the average Round Trip Delay of PoP-to-PoP Routes specified in Appendix 2 in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.
Broadcast Storm means a circulation of broadcast and multicast packets around the network.
Cloud Service Provider (or CSP) means cloud service providers of IaaS, SaaS & PaaS which are available through the Console Connect Platform.
Company means the service providing company that has entered into the Agreement with the Customer, as more particularly specified in the Service Agreement and the relevant Order Form.
Console Connect L2 Connection means an Ethernet Virtual Connection created on the Console Connect Platform between two Console Connect Ports, as more particularly described in clause 2 (Service Description) of these Specific Terms.
Console Connect Platform means the software web application, API, mobile application, network automation and network that together comprise the Console Connect platform.
Console Connect Port means a UNI at network PoP’s PE Router that is under the control of the Console Connect Platform.
Customer Access means Ethernet Local Access that is provided and managed by the Customer.
Customer Edge Router or CE Router means the edge router installed at Customer Premises routing IP packets to and from the Console Connect Port for a specific Customer Premises.
Customer Equipment means the Customer owned and managed network equipment installed at Customer Premises sending Ethernet packets to and from the Service for a specific Customer Premises.
Class(es) of Service means the way of managing traffic in the MPLS network by grouping similar types of traffic (for example, e-mail, streaming video, voice) together and treating each type as a class with its own level of service priority. Different classes of service (Bronze, Silver and Gold) are set out in clause 2.6.
Customer Premises (also known as Premises) means the location where the Console Connect Port is accessed from.
Customer Service Portal means the website provided by the Company to the Customer who can gain access to review the PoP-to-PoP performance of their Service such as jitter, transit delay, packet delivery and availability.
Customer Software means Customer owned and managed software applications that run in the Customer’s network.
Equipment means network equipment owned and managed by the Company that is the physical demarcation point of the Service.
Ethernet Local Access means a local loop circuit or cross connect which is an Ethernet transmission capacity connecting the Customer Premises to the Provider Edge Router.
Ethernet Virtual Connection (or EVC) means the connection connecting the UNIs.
Console Connect Customer Support Team means the Company’s service operations centre which provides a helpdesk facility for the Customer in respect of the Service to make general enquiries and report faults regarding the Service, and which is responsible for issuing trouble tickets and fault management in respect of the relevant claims.
IaaS (or Infrastructure as a Service) is a category of cloud computing services that provides compute, storage, networks and other fundamental computing resources where it is possible to deploy and run arbitrary software, which can include operating systems and applications.
Installation Charge means the one-time Charge payable by the Customer to the Company in respect of the Service.
IP means the Internet protocol which is the transmission protocol for communicating within a network.
IXaaS means “Internet Exchange as a Service” and refers to a remote peering service for carriers and enterprises to directly access a Third Party Supplier of Internet exchange services.
Jitter Level means the measurement of variation in one-way network delay of a PoP-to-PoP Route in milliseconds, i.e., one-way measurement of the delay deviation between two sequentially generated ping IP packets, by sampling ping IP packets sent between the test routers attached to the PE Routers in a calendar month at five minutes interval.
Local Access (also known as Local Circuit or Local Loop or Local Line) means a local loop circuit which is a local transmission capacity connecting the Customer Premises to (a) the Provider Edge (PE) Router in the same country as the Customer site; or (b) an international gateway (operated by the Company or Operator) which is, in turn, connected to the Provider Edge (PE) Router in another country; or (c) Internet, i.e. Internet link, which is, in turn, connected to the Provider Edge (PE) Router using IP Security (IPSec) protocol and with fixed public IP address.
Mean-Time-To-Restore (MTTR) means the average time to restore the Service between the Provider Edge Routers in the Network. MTTR is computed by dividing the aggregate time to restore the Service in a calendar month by the total number of outages identified by the Company’s trouble ticket system in that calendar month.
Multi Protocol Label Switching or MPLS means the mechanism in telecommunications networks that switches data between network nodes on the virtual paths between the network nodes identified by the short path labels.
Network Outage means the service between the PE Routers in the Network being not available.
Off-net Service(s) means services operated or provided by third party suppliers.
Outage means situation where Customer Premises is unable to connect with the Service through the Console Connect Platform provided by the Company.
PaaS (or Platform as a Service) is a category of cloud computing services that provides a platform to develop, run and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an application.
Packet Delivery means the percentage of packets that are successfully transported on a PoP-to-PoP Route by sampling the number of ping IP packets successfully transported between the test routers attached to the PE Routers in a calendar month at five minutes interval.
Point of Contact (POC) means a person authorized by the Customer to be the contact point of the Company.
PoP means the Company’s or other operator’s Point of Presence.
PoP-to-PoP Route means the transmission path from one PoP to another PoP.
Provider Edge Router (or PE Router) means the edge router(s) assigned by the Company to which the Service will be connected at the Service Demarcation Point.
Round Trip Delay means the measurement of two-way network delay of a PoP-to-PoP Route in milliseconds by sampling ping IP packets (not less than 64 bytes) sent between the test routers attached to the PE Routers in a calendar month at five minutes interval.
SaaS (or Software as a Service) is a category of cloud computing services that provides access to software and its functions remotely as a web-based service.
Service(s) has the meaning ascribed to it in clause 2 of these Specific Terms.
Service Availability means the percentage of time a specific Customer Premises is able to connect with the Service in any calendar month, as more particularly defined in clause 4.3.
Service Credit means 1/30th of the flat rate monthly Recurring Charges of the Service specified on the Order Form.
Service Demarcation Point means the point where the Company’s Service(s) ends.
Target Average Transit Delay means, for a particular PoP-to-PoP Route specified in Appendix 2, the relevant value of time expressed in milliseconds (ms) specified in Tables 1, 2, 3, 4, 5, 6, 7 & 8 of Appendix 2.
Third Party Application(s) means third party software applications and/or websites that are integrated with Console Connect Platform, to enable Company’s customer to create and manage resources of Console Connect Platform.
Third Party Supplier means a service supplier, including an Affiliate, from whom PCCW Global proceures services or service components in order to provide the Service(s) to the Customer.
UNI means User Network Interface at network PoP’s PE Router.
2. SERVICE DESCRIPTION
2.1 The Company shall provide Console Connect L2 Connection service (“Service”) which is a secure virtual private Ethernet service for the transportation of data via a fully redundant and MPLS-enabled IP infrastructure provided by the Company, as more specifically described in clauses 2.2, 2.3, 2.4 and 2.5 below.
2.2 The Service comprises one EVC, which establishes an end-to-end L2 Ethernet connection between two Console Connect Ports at a bandwidth (or speed, rate or data rate), and the L2 Ethernet connection type as specified on connection creation via the Console Connect Platform.
2.3 Customer can request the Service between a Customer-owned Console Connect Port and:
(a) a separate Console Connect Port owned by Customer (connect to itself); or
(b) a Console Connect Port owned by another organization (connect to a third party); or
(c) a Cloud Service Provider (connect to CSP).
2.4 The Customer is required to provide the Ethernet Local Access under the Customer’s own arrangement and at the Customer’s own cost. Such Ethernet Local Access provided by the Customer shall be regarded as Customer Access. For the avoidance of doubt, Customer Access shall not be part of the Service and the Company shall not be responsible for correcting a fault in or restoring any Customer Access or for any liability to Customer or any third party arising from or in connection with the Customer Access.
2.5 Bandwidth (or speed, rate or data rate) is the committed bandwidth for performance of the Service. The bandwidth is limited to the Customer’s specified rate, and is not burstable. Frames ingressing to Service in excess of the committed bandwidth will be discarded.
2.6 The Company currently offers three (3) distinct Classes of Service, with different service level(s) as set forth in clause 5 below:
Gold: Real-time packet forwarding for delay sensitive applications, e.g. VoIP and video streaming.
Silver: Assured level of performance with delay and packet loss commitments for business applications, e.g. SAP, SNA, Oracle, IoT
Bronze: Standard level of performance for normal applications, e.g. Email, files transfer, Intranet.
All connections creation ordered via the Console Connect Platform will be Bronze Class of Service, unless specified otherwise on the Console Connect Platform/Third Party Application.
2.7 If the Service involves IXaaS, corresponding additional terms and conditions set out in https://www.consoleconnect.com/legal/ixaas-additional-terms-and-conditions/ will apply.
2.8 If the Service involves a connection to a Port located in the mainland China, additional terms and conditions set out in https://www.consoleconnect.com/legal/further-general-terms-and-conditions-mainland-China will apply.
2.9 If the Service involves a connection to a Port located in India, additional terms and conditions set out in https://www.consoleconnect.com/legal/further-general-terms-and-conditions-india will apply.
3. CUSTOMER’S OBLIGATIONS
3.1 In addition to the obligations set forth in the Service Agreement, the Customer shall:
(a) carry out adjustments, modifications, alterations, repairs or replacements, at its own expense to any Customer Equipment and/or Customer Access which is connected to the Service and/or Equipment, when so required by the Company;
(b) establish and maintain, for the duration of the Agreement, reasonable and adequate security policies, operating procedures and standards with respect to:
(i) the Service Equipment which is used in connection with the provision of the Service;
(ii) the Customer Equipment and/or Customer Access that interface with the Service and/or Equipment;
(iii) any network, equipment and applications not provided by and/or managed by the Company that interface with the Service and/or Equipment; and
(iv) the control of Broadcast Storm within Customer’s network.
4. SERVICE LIMITATIONS
4.1 The Company is not liable to the Customer for any delay in provisioning or restoration of the Service if any such delay is caused by the faults of or found to be in the Customer Access, Customer Equipment or Customer Software.
4.2 The Company does not guarantee nor is liable for the security of traffic transmitted over any Service.
4.3 In the event of a failure of the Service, the Company will correct such fault up to and including the EVC(s) and Equipment of the Service that the Customer has created through the connection dialog. For the avoidance of doubt, the Company shall have no responsibility for correcting a fault, which is caused by or found to be in the Customer Access, Customer Equipment or Customer Software.
4.4 The Company may suspend the Service if the Broadcast Storm from Customer’s network is affecting or reasonably suspected to be affecting the Company’s Network infrastructure.
4.5 802.1p markings are not preserved. The Service implementation may rewrite (translate/push/pop) 802.1Q VLAN tags which has the side-effect of dropping 802.1p markings.
4.6 The Company shall not be responsible for any fault or delay of the Service caused by third party that is beyond the control of the Company (including without limitation Off-Net Service(s)), or Customer’s failure in fulfilling its obligations in accordance with the Service Agreement.
5. SERVICE LEVELS
The Company will use its reasonable efforts to provide the Service in accordance with the Service Levels as specified in this clause 5.
5.1 SERVICE PROVISION TIME
The Console Connect Platform will provision the Service in real-time once a connection request has been accepted by the Console Connect Platform.
5.2 SERVICE LEVELS (SLA-V1 and SLA-V2)
The Company offers two (2) different Service Levels based upon the location of the Customer Premises for the applicable service level guarantees of the Service. The Service Levels are SLA-V1 and SLA-V2 and the locations covered under each Service Level are specified in Appendix 1, which is attached hereto and incorporated into the Specific Terms.
5.3 SERVICE AVAILABILITY LEVEL
(a) The Company shall use its reasonable efforts to ensure that the Service Availability shall be 99.99% in any calendar month for the EVC.
(b) In calculation of the Service Availability, an Outage will be deemed to commence at the time the Company records it being reported by the Customer to Console Connect Customer Support Team and shall conclude at the time the Company records the Service as being restored.
(c) Service Availability Level is available if the Service is related to a Console Connect Port at Customer Premises in locations included in Service Level SLA-V1 or SLA-V2.
(d) The Service Availability is calculated as follows:
(Number of minutes in a calendar month – Number of minutes of Outages in a calendar month) x 100% Number of minutes in a calendar month
(e) In the event that the Company fails to meet the Service Availability Level (Standard Scheme) in a calendar month, the Customer shall be entitled to claim a credit rebate equal to a percentage of the monthly Recurring Charge of the affected Service for that calendar month as performance remedy in accordance with Table A – Credit for Service Availability Level (Standard Scheme) (Table A) below.
Table A – Credit for Service Availability Level (Standard Scheme)
| Credit for Service Availability Level (Standard Scheme) | |
| Applicable to Service Level SLA-V1 | |
| Service Availability (A) | Credit (Percentage of one month’s Recurring Charge of the Service) |
| 99.9%<= A < 99.99% | 2.5% |
| 99.7% <= A < 99.9% | 5% |
| 98% <= A < 99.7% | 10% |
| Less than 98% | 20% |
| Applicable to Service Level SLA-V2 | |
| Service Availability (A) | Credit (Percentage of one month’s Recurring Charge of the Service) |
| 99% <= A < 99.5% | 2.5% |
| 98% <= A < 99% | 5% |
| Less than 98% | 10% |
5.4 TRANSIT DELAY
On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Transit Delay for those specified routes set out in Appendix 2 on which the Services are provided does not exceed the Target Average Transit Delay (as set out in Appendix 2) in any calendar month (the “Transit Delay Guarantee”).
In the event that the Company fails to meet the Transit Delay Guarantee in a given calendar month, the Customer shall be entitled to one (1) Service Credit for the affected Service for that calendar month.
5.5 PACKET DELIVERY
On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Packet Delivery for traffic traveling between two PoPs located in locations set forth in Service Levels SL-V1 related to the Service in a calendar month does not fall below the Target Average Packet Delivery (“Packet Delivery Guarantee”). The Target Average Package Delivery is set out in Table A below:
Table A – Target Average Packet Delivery
| Target Average Packet Delivery applicable to Service Level SLA-V1 | ||
| Class of Service | ||
| Gold | Sliver | Bronze |
| >= 99.9% | >= 99.4% | >= 99.0% |
5.6 JITTER LEVEL
On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Jitter Level for the traffic traveling between two PoPs located in locations set forth in Service Level SL-V1 in a calendar month does not exceed the Target Average Jitter Level as set out in Table B below (“Jitter Level Guarantee”).
Table B – Target Average Jitter Level
| Target Average Jitter Level applicable to Service Level SLA-V1 | |
| Traffic of Gold Class of Service | Less than or equal to 15 milliseconds (ms) |
5.7 MEAN-TIME-TO-RESTORE
In the event of a Network Outage to the Service, the Company will use its reasonable efforts to ensure the Mean-Time-To-Restore (MTTR) for such Service between the Provider Edge Routers will not exceed four (4) hours from the time the Company records the Outage.
6. EXCLUSIONS
6.1 A Customer shall not be entitled to claim a credit rebate under clause 5.3 or a Service Credit under clause 5.4 in respect of the Company’s failure to meet the Service Availability Level or keep the Average Transit Delay for the routes set out in Appendix 2 below the Target Average Transit Delay (as applicable) where the failure is due to any of the following:
(i) any suspension of the Service in accordance with the Service Agreement;
(ii) any failure of the Customer to observe agreed procedures or any relevant service guide;
(iii) any unauthorized change made to Equipment by the Customer;
(iv) any delay in provisioning of; or any fault identified as arising from a fault in; or service quality issue with any Local Access/Circuits, CE Router, Customer Equipment or other equipment/services/software that does not form part of the Service;
(v) any delay in provisioning of; or any fault identified as arising from a fault in; or service quality issue with any Local Access/Circuits, CE Router, Customer Equipment, or other equipment/services/software that is not provided by the Company;
(vi) any fault or delay caused by third party that is beyond the control of the Company in Customer Premises;
(vii) the Customer’s failure in fulfilling its obligations in accordance with the Service Agreement. For the avoidance of doubt, the Customer shall not be entitled to any credit rebate and/or Service Credit for any affected Customer Premises during the period of its non-compliance with its obligations or breach of the Service Agreement;
(viii) any delay in provisioning the Service caused by the Customer not releasing the Service for testing;
(ix) any delay in restoring the Service caused by the Customer not releasing the Service for testing and/or repair and the Customer continues to use the Service on an impaired basis;
(x) any abuse or fraud or failure to comply with an applicable authorized use policy, on the part of the Customer or its customers;
(xi) any Customer network change, any maintenance including, without limitation, routine, planned, scheduled and urgent maintenance or malfunction of network performance measurement device of the Service;
(xii) any power outage at Customer Premises;
(xiii) any fault or outage caused by the simultaneous failure of two or more international submarine cable paths, where the fault or outage would not have occurred if only one such cable had failed (except in the case of the Round Trip Delay where this exclusion applies in the case of a single international submarine cable path failure); or
(xiv) force majeure events.
7. CLAIM FOR CREDITS
7.1 Each Service Level applies, in respect of each Service provisioned under these Specific Terms, on and from the Service Commencement Date. In no event shall the total amount of credit rebates and Service Credits issued to the Customer in any calendar month exceed 50% of the monthly Recurring Charge of the Console Connect Port for the affected Service. For the avoidance of doubt, all such credit rebates or Service Credits are receivable only as a deduction from the Installation Charges and/or the monthly Recurring Charges and shall not be receivable in the form of money payment.
7.2 A claim for a credit rebate or Service Credit must:
(a) be sent in writing to the Company within thirty (30) calendar days in which the event giving rise to the claim for the rebate occurred; and
(b) provide relevant details, including:
(i) customer reference number;
(ii) trouble ticket number issued by the Console Connect Customer Support Team for the relevant claim;
(iii) the date and time of the Service issue was reported and resolved;
(iv) customer contact details, and;
(v) the kind of rebate claimed (i.e. Service Provision Guarantee rebate or Service Availability rebate).
8. CREDIT PAYMENT AND SERVICE LEVEL DISPUTES
8.1 If the Company is in breach of a Service Level under these Specific Terms, the Company shall credit the Customer with the applicable credit rebate or Service Credit in the invoice for the calendar month following receipt of the Customer written claim for the credit rebate or Service Credit, if not practicable, in the invoice for the following calendar month.
8.2 Any claim for a credit rebate or Service Credit must comply with the requirements set out in these Specific Terms. If the Customer fails to make a claim in accordance with those requirements, the Customer is taken to have unconditionally and irrevocably waived its right to:
(a) claim the credit rebate and/or Service Credit; and
(b) make any claim against the Company in respect of the Company’s failure to meet the Service Level as the case may be.
8.3 Service Level disputes shall be handled in accordance with the Service Agreement.
APPENDIX 1
Note:
- In compliance with any Applicable Laws (including Export Laws), the Company’s ability to deliver the relevant Services, technology, or equipment to certain countries listed in this Appendix 1 (or to the entities or persons in those countries) are subject to, and conditioned upon, the necessary licenses, approvals, authorizations or permits to be obtained from the relevant Government authorities. If provision of the Services, technology or equipment to any of these countries (or persons or entities in these countries) is not permitted or is sanctioned under any Applicable Laws, the affected country(ies) shall be deemed to be removed from this Appendix 1, without affecting the legality, validity and enforcement of all other provisions of these Specific Terms.
- The eligible city(ies) covered by SLA-V1 and SLA-V2 shall be subject to feasibility assessment before Service ordering.
Service Level SLA-V1
Table A – Locations included in Service Level SLA-V1
| Locations included in Service Level SLA-V1 | ||||
| Africa | ||||
| Abidjan, Cote D’Ivoire | Cairo, Egypt | Accra, Ghana | Mombasa, Kenya | |
| Nairobi, Kenya | Maputo, Mozambique | Lagos, Nigeria | Cape Town, South Africa | |
| Johannesburg, South Africa | Dar Es Salam, Tanzania | Lusaka, Zambia | Kampala, Uganda | |
| Casablanca, Morocco | Dakar, Senegal | Djibouti, Djibouti | Luanda, Angola | |
| Asia | ||||
| Brisbane, Australia | Perth, Australia | Sydney, Australia | Hong Kong, China | |
| Jakarta, Indonesia | Tokyo, Japan | Seoul, South Korea | Kuala Lumpur, Malaysia | |
| Manila, Philippines | Singapore | Taipei, Taiwan | Bangkok, Thailand | |
| Hanoi, Vietnam | Ho Chi Minh City, Vietnam | Osaka, Japan | Phnom Penh, Cambodia | |
| Europe | ||||
| Brussels, Belgium | Gosselies, Belgium | Sofia, Bulgaria | Paris, France | |
| Frankfurt, Germany | Marseilles, France | Athens, Greece | Milan, Italy | |
| Amsterdam, Netherlands | Bucharest, Romania | Belgrade, Serbia | Stockholm, Sweden | |
| Zurich, Switzerland | London, United Kingdom | Madrid, Spain | Prague, Czech Republic | |
| Middle East | ||||
| Doha, Qatar | Dubai, UAE | Fujairah, UAE | Aqaba, Jordan | |
| Casablanca, Morocco | Jeddah, Saudi Arabia | Manama, Bahrain | Riyadh, Saudi Arabia | |
| Americas | ||||
| USA | ||||
| All Cities | ||||
| Latam | ||||
| Buenos Aires, Argentina | Sao Paulo, Brazil | Santiago, Chile | Bogota, Colombia | |
| Mexico City, Mexico | Panama City, Panama | Lima, Peru | ||
| Canada | ||||
| Toronto | Montreal | |||
Service Level SLA-V2
Table B – Locations included in Service Level SLA-V2
| Locations included in Service Level SLA-V2 (All cities in the specified country except the city/cities of the respective country included in Service Level SLA-V1) | ||||
| Asia | ||||
| Bangladesh | Bhutan | China | India | Indonesia |
| Malaysia | Nepal | Pakistan | Vietnam | |
| CIS | ||||
| Armenia | Azerbaijan | Belarus | Belorussia | Georgia |
| Kazakhstan | Kyrgyzstan | Russia | Ukraine | Uzbekistan |
| Middle East | ||||
| Afghanistan | Bahrain | Iraq | Israel | Jordon |
| Kuwait | Oman | Palestine | Qatar | Saudi Arabia |
| UAE | ||||
| Europe | ||||
| Austria | Belgium | Bulgaria | Croatia | Cyprus |
| Czech Republic | Denmark | Estonia | Finland | France |
| FYROM | Germany | Greece | Hungary | Ireland |
| Italy | Latvia | Liechtenstein | Lithuania | Luxemburg |
| Monaco | Netherlands | Norway | Poland | Portugal |
| Romania | Serbia | Slovakia | Slovenia | Spain |
| Sweden | Switzerland | Turkey | United Kingdom | |
| Americas | ||||
| Argentina | Brazil | Canada | Chile | Columbia |
| El Salvador | Honduras | Mexico | Nicaragua | Panama |
| Uruguay | Venezuela | |||
| Africa | ||||
| Algeria | Angola | Botswana | Burundi | Cameroon |
| Chad | Cote D’Ivoire | Egypt | Equatorial Guinea | Gabon |
| Ghana | Guinea | Kenya | Lesotho | Liberia |
| Madagascar | Malawi | Mali | Mauritius | Morocco |
| Mozambique | Namibia | Niger | Nigeria | Republic of Guinea |
| Rwanda | Senegal | Sierra Leone | South Africa | Tanzania |
| The Gambia | Tunisia | Uganda | Zambia | Zimbabwe |
| Oceania | ||||
| Cook Islands | Fiji | Kiribati | New Caledonia | New Zealand |
| Niue | Norfolk | Papua New Guinea | Samoa | Solomon Island |
| Tonga | Vanuatu | |||
APPENDIX 2
TARGET AVERAGE TRANSIT DELAY
Note: The figure(s) specified in Table 1, 2, 3, 4, 5, 6, 7, 8, 9 & 10 of this Appendix 2 represents the Target Average Transit Delay and is expressed in milliseconds (ms).
Table 1 – Intra Asia
| Beijing, China | Guangzhou, China | Hanoi, Vietnam | Ho Chi Minh City, Vietnam | Hong Kong, China | Jakarta, Indonesia | Kuala Lumpur, Malaysia | Manila, Philippines | Perth, Australia | Phnom Penh, Cambodia | Seoul, Korea | Shang Hai, China | Shenzhen, China | Singapore | Sydney, Australia | Taipei, Taiwan | Tokyo, Japan | |
| Bangkok, Thailand | 94 | 58 | 104 | 61 | 57 | 74 | 34 | 77 | 120 | 83 | 139 | 81 | 67 | 41 | 144 | 83 | 114 |
| Beijing, China | 44 | 96 | 98 | 48 | 136 | 98 | 71 | 177 | 85 | 123 | 39 | 46 | 87 | 177 | 72 | 109 | |
| Guangzhou, China | 49 | 63 | 20 | 89 | 60 | 42 | 130 | 53 | 76 | 44 | 20 | 52 | 143 | 35 | 72 | ||
| Hanoi, Vietnam | 36 | 31 | 92 | 65 | 61 | 125 | 92 | 73 | 78 | 36 | 66 | 168 | 47 | 89 | |||
| Ho Chi Minh City, Vietnam | 53 | 119 | 40 | 64 | 98 | 69 | 101 | 83 | 63 | 33 | 131 | 79 | 112 | ||||
| Hong Kong, China | 66 | 42 | 37 | 107 | 43 | 53 | 40 | 20 | 42 | 133 | 30 | 62 | |||||
| Jakarta, Indonesia | 40 | 86 | 88 | 62 | 129 | 118 | 76 | 28 | 153 | 93 | 112 | ||||||
| Kuala Lumpur, Malaysia | 50 | 80 | 56 | 117 | 85 | 59 | 22 | 118 | 69 | 96 | |||||||
| Manila, Philippines | 117 | 82 | 74 | 59 | 42 | 41 | 146 | 63 | 88 | ||||||||
| Perth, Australia | 102 | 160 | 159 | 117 | 68 | 73 | 141 | 142 | |||||||||
| Phnom Penh, Cambodia | 133 | 72 | 53 | 47 | 152 | 100 | 111 | ||||||||||
| Seoul, Korea | 105 | 79 | 91 | 224 | 77 | 42 | |||||||||||
| Shang Hai, China | 45 | 74 | 163 | 59 | 92 | ||||||||||||
| Shenzhen, China | 52 | 143 | 40 | 72 | |||||||||||||
| Singapore | 111 | 67 | 87 | ||||||||||||||
| Sydney, Australia | 162 | 185 | |||||||||||||||
| Taipei, Taiwan | 38 |
Table 2 – Intra EMEA (Part 1)
Table 3 – Intra EMEA (Part 2)
Table 4 – Intra EMEA (Part 3)
| Fujairah, UAE | Gosselies, Belgium | Johannesburg, South Africa | Kampala, Uganda | Lagos, Nigeria | London, UK | Luanda, Angola | Maputo, Mozambique | Milan, Italy | Nairobi, Kenya | Paris, France | Sofia, Bulgaria | Stockholm, Sweden | |
| Gosselies, Belgium | 151 | ||||||||||||
| Johannesburg, South Africa | 139 | 194 | |||||||||||
| Kampala, Uganda | 79 | 184 | 81 | ||||||||||
| Lagos, Nigeria | 224 | 127 | 98 | 178 | |||||||||
| London, UK | 184 | 16 | 186 | 174 | 150 | ||||||||
| Luanda, Angola | 335 | 159 | 68 | 145 | 160 | 151 | |||||||
| Maputo, Mozambique | 144 | 204 | 26 | 70 | 187 | 211 | 87 | ||||||
| Milan, Italy | 147 | 29 | 216 | 204 | 171 | 33 | 183 | 242 | |||||
| Nairobi, Kenya | 70 | 194 | 77 | 140 | 166 | 186 | 145 | 66 | 215 | ||||
| Paris, France | 151 | 22 | 195 | 186 | 126 | 16 | 159 | 203 | 43 | 192 | |||
| Sofia, Bulgaria | 224 | 91 | 243 | 238 | 307 | 78 | 207 | 227 | 90 | 244 | 87 | ||
| Stockholm, Sweden | 174 | 48 | 216 | 219 | 129 | 39 | 182 | 210 | 50 | 186 | 43 | 115 | |
| Zurich, Switzerland | 145 | 29 | 209 | 202 | 139 | 34 | 174 | 235 | 27 | 206 | 31 | 85 | 47 |
Table 5 – Intra Americas
| Atlanta, USA | Bethlehem, USA | Buenos Aires, Argentina | Chicago, USA | Dallas, USA | Lima, Peru | Los Angeles, USA | Mexico DF, Mexico | Miami, USA | New York, USA | Panama City, Panama | Reston, USA | San Jose, USA | Sao Paulo, Brazil | Seattle, USA | Toronto, Canada | |
| Ashburn, USA | 25 | 20 | 173 | 31 | 47 | 123 | 81 | 88 | 36 | 20 | 97 | 20 | 85 | 142 | 92 | 50 |
| Atlanta, USA | 30 | 185 | 50 | 34 | 126 | 77 | 54 | 31 | 34 | 90 | 22 | 85 | 174 | 113 | 72 | |
| Bethlehem, USA | 174 | 36 | 54 | 121 | 87 | 94 | 42 | 20 | 167 | 20 | 90 | 138 | 78 | 32 | ||
| Buenos Aires, Argentina | 185 | 211 | 278 | 182 | 256 | 202 | 167 | 265 | 173 | 189 | 306 | 213 | 185 | |||
| Chicago, USA | 34 | 130 | 60 | 69 | 61 | 30 | 159 | 30 | 59 | 155 | 65 | 29 | ||||
| Dallas, USA | 159 | 44 | 46 | 60 | 46 | 136 | 47 | 50 | 182 | 94 | 53 | |||||
| Lima, Peru | 131 | 115 | 151 | 117 | 213 | 124 | 137 | 283 | 177 | 152 | ||||||
| Los Angeles, USA | 70 | 90 | 79 | 97 | 72 | 20 | 195 | 40 | 94 | |||||||
| Mexico DF, Mexico | 101 | 124 | 163 | 101 | 72 | 258 | 98 | 70 | ||||||||
| Miami, USA | 41 | 62 | 33 | 104 | 173 | 115 | 88 | |||||||||
| New York, USA | 99 | 10 | 93 | 136 | 95 | 35 | ||||||||||
| Panama City, Panama | 92 | 104 | 286 | 127 | 152 | |||||||||||
| Reston, USA | 83 | 140 | 77 | 48 | ||||||||||||
| San Jose, USA | 204 | 31 | 86 | |||||||||||||
| Sao Paulo, Brazil | 201 | 148 | ||||||||||||||
| Seattle, USA | 84 |
Table 6 – Asia / Americas
| Bangkok, Thailand | Beijing, China | Guangzhou, China | Hanoi, Vietnam | Ho Chi Minh City, Vietnam | Hong Kong, China | Jakarta, Indonesia | Kuala Lumpur, Malaysia | Manila, Philippines | Perth, Australia | Phnom Penh, Cambodia | Seoul, Korea | Shang Hai, China | Shenzhen, China | Singapore | Sydney, Australia | Taipei, Taiwan | Tokyo, Japan | |
| Ashburn, USA | 323 | 310 | 266 | 286 | 310 | 256 | 313 | 313 | 288 | 322 | 313 | 243 | 297 | 266 | 284 | 276 | 254 | 207 |
| Atlanta, USA | 304 | 346 | 286 | 297 | 319 | 276 | 310 | 303 | 305 | 313 | 325 | 237 | 328 | 286 | 291 | 326 | 224 | 186 |
| Bethlehem, USA | 321 | 318 | 277 | 274 | 315 | 267 | 315 | 312 | 293 | 349 | 317 | 243 | 303 | 277 | 300 | 270 | 245 | 213 |
| Buenos Aires, Argentina | 423 | 419 | 379 | 418 | 417 | 369 | 437 | 420 | 399 | 442 | 415 | 355 | 410 | 379 | 399 | 374 | 349 | 319 |
| Chicago, USA | 286 | 289 | 234 | 275 | 286 | 224 | 290 | 282 | 264 | 305 | 284 | 235 | 274 | 234 | 272 | 244 | 191 | 176 |
| Dallas, USA | 276 | 267 | 231 | 270 | 270 | 221 | 286 | 260 | 249 | 289 | 274 | 198 | 256 | 231 | 257 | 224 | 202 | 162 |
| Lima, Peru | 380 | 376 | 329 | 377 | 368 | 319 | 425 | 363 | 348 | 426 | 373 | 299 | 362 | 329 | 343 | 322 | 298 | 260 |
| Los Angeles, USA | 240 | 229 | 186 | 236 | 228 | 176 | 255 | 224 | 206 | 260 | 230 | 155 | 210 | 186 | 211 | 185 | 158 | 128 |
| Mexico DF, Mexico | 297 | 286 | 256 | 272 | 298 | 246 | 307 | 294 | 273 | 329 | 293 | 230 | 274 | 256 | 280 | 257 | 230 | 181 |
| Miami, USA | 335 | 329 | 290 | 318 | 340 | 280 | 328 | 312 | 311 | 311 | 334 | 273 | 318 | 290 | 319 | 281 | 259 | 222 |
| New York, USA | 327 | 323 | 283 | 312 | 322 | 273 | 324 | 300 | 294 | 348 | 327 | 241 | 305 | 283 | 310 | 262 | 254 | 213 |
| Panama City, Panama | 340 | 325 | 284 | 305 | 323 | 274 | 322 | 323 | 299 | 370 | 333 | 276 | 311 | 284 | 325 | 278 | 265 | 223 |
| Reston, USA | 318 | 301 | 272 | 285 | 309 | 262 | 303 | 311 | 287 | 342 | 310 | 242 | 294 | 272 | 301 | 265 | 243 | 202 |
| San Jose, USA | 236 | 217 | 182 | 220 | 235 | 172 | 241 | 233 | 204 | 278 | 229 | 176 | 213 | 182 | 210 | 201 | 164 | 121 |
| Sao Paulo, Brazil | 428 | 426 | 387 | 404 | 421 | 377 | 439 | 426 | 402 | 452 | 423 | 365 | 412 | 387 | 405 | 380 | 358 | 317 |
| Seattle, USA | 241 | 249 | 189 | 200 | 222 | 179 | 223 | 216 | 208 | 263 | 245 | 276 | 231 | 189 | 204 | 309 | 146 | 149 |
| Toronto, Canada | 290 | 331 | 271 | 273 | 283 | 261 | 297 | 299 | 275 | 316 | 321 | 240 | 313 | 271 | 261 | 269 | 222 | 208 |
Table 7 – Asia/EMEA (Part 1)
| Abidjan, Cote D’Ivoire | Accra, Ghana | Aqaba, Jordan | Amsterdam, Netherland | Athens, Greece | Belgrade, Serbia | Bucharest, Romania | Cape Town, South Africa | Dakar, Senegal | Dar es Salaam, Tanzania | Djibouti | Doha, Qatar | Dubai, UAE | Frankfurt, Germany | |
| Bangkok, Thailand | 287 | 275 | 172 | 265 | 274 | 244 | 257 | 195 | 354 | 234 | 157 | 209 | 128 | 220 |
| Beijing, China | 335 | 322 | 448 | 330 | 310 | 268 | 294 | 243 | 415 | 280 | 162 | 200 | 176 | 252 |
| Guangzhou, China | 296 | 283 | 421 | 283 | 271 | 230 | 256 | 203 | 348 | 242 | 125 | 162 | 137 | 211 |
| Hanoi, Vietnam | 296 | 351 | 395 | 279 | 295 | 246 | 261 | 277 | 382 | 262 | 149 | 178 | 170 | 271 |
| Ho Chi Minh City, Vietnam | 273 | 262 | 156 | 308 | 259 | 229 | 242 | 182 | 337 | 219 | 118 | 141 | 114 | 206 |
| Hong Kong, China | 287 | 277 | 369 | 260 | 269 | 220 | 252 | 197 | 356 | 236 | 123 | 152 | 131 | 203 |
| Jakarta, Indonesia | 272 | 315 | 157 | 242 | 249 | 223 | 238 | 232 | 340 | 219 | 121 | 136 | 135 | 248 |
| Kuala Lumpur, Malaysia | 259 | 248 | 142 | 240 | 245 | 211 | 227 | 168 | 327 | 206 | 104 | 130 | 101 | 189 |
| Manila, Philippines | 286 | 275 | 173 | 289 | 282 | 238 | 264 | 195 | 355 | 234 | 133 | 184 | 130 | 228 |
| Perth, Australia | 306 | 292 | 202 | 248 | 292 | 268 | 283 | 271 | 385 | 254 | 166 | 181 | 176 | 278 |
| Phnom Penh, Cambodia | 293 | 281 | 178 | 243 | 275 | 244 | 258 | 202 | 361 | 241 | 139 | 156 | 136 | 222 |
| Seoul, Korea | 354 | 343 | 394 | 234 | 296 | 254 | 276 | 263 | 431 | 300 | 192 | 205 | 223 | 234 |
| Shang Hai, China | 321 | 309 | 437 | 312 | 296 | 255 | 280 | 228 | 373 | 266 | 149 | 187 | 162 | 237 |
| Shenzhen, China | 294 | 282 | 420 | 270 | 270 | 230 | 255 | 202 | 347 | 241 | 123 | 162 | 134 | 210 |
| Singapore | 249 | 240 | 134 | 225 | 234 | 200 | 215 | 158 | 317 | 196 | 98 | 113 | 92 | 181 |
| Sydney, Australia | 358 | 347 | 242 | 335 | 342 | 310 | 324 | 267 | 436 | 305 | 204 | 224 | 200 | 287 |
| Taipei, Taiwan | 324 | 310 | 399 | 240 | 284 | 263 | 271 | 233 | 406 | 269 | 153 | 177 | 183 | 234 |
| Tokyo, Japan | 329 | 316 | 361 | 206 | 289 | 227 | 263 | 237 | 411 | 274 | 177 | 214 | 176 | 194 |
Table 8 – Asia/EMEA (Part 2)
| Fujairah, UAE | Gosselies, Belgium | Johannesburg, South Africa | Kampala, Uganda | Lagos, Nigeria | London, UK | Luanda, Angola | Maputo, Mozambique | Milan, Italy | Nairobi, Kenya | Paris, France | Sofia, Bulgaria | Stockholm, Sweden | Zurich, Switzerland | |
| Bangkok, Thailand | 132 | 305 | 176 | 248 | 293 | 222 | 243 | 274 | 253 | 233 | 213 | 266 | 258 | 227 |
| Beijing, China | 203 | 384 | 222 | 300 | 284 | 260 | 287 | 321 | 282 | 303 | 258 | 289 | 297 | 265 |
| Guangzhou, China | 156 | 342 | 185 | 262 | 246 | 221 | 249 | 282 | 244 | 256 | 220 | 253 | 258 | 226 |
| Hanoi, Vietnam | 148 | 282 | 258 | 290 | 262 | 271 | 271 | 270 | 279 | 252 | 279 | 273 | 267 | 262 |
| Ho Chi Minh City, Vietnam | 121 | 297 | 162 | 236 | 223 | 208 | 228 | 260 | 238 | 227 | 197 | 249 | 244 | 211 |
| Hong Kong, China | 133 | 330 | 181 | 264 | 236 | 217 | 245 | 276 | 234 | 233 | 215 | 247 | 254 | 222 |
| Jakarta, Indonesia | 116 | 257 | 211 | 245 | 218 | 236 | 229 | 229 | 263 | 214 | 249 | 245 | 273 | 268 |
| Kuala Lumpur, Malaysia | 105 | 371 | 147 | 213 | 212 | 190 | 215 | 263 | 222 | 199 | 189 | 235 | 228 | 197 |
| Manila, Philippines | 152 | 298 | 176 | 258 | 268 | 228 | 243 | 274 | 259 | 238 | 230 | 272 | 266 | 236 |
| Perth, Australia | 152 | 299 | 251 | 223 | 263 | 276 | 274 | 269 | 305 | 259 | 283 | 347 | 312 | 308 |
| Phnom Penh, Cambodia | 134 | 311 | 183 | 264 | 266 | 222 | 248 | 280 | 254 | 249 | 224 | 266 | 260 | 229 |
| Seoul, Korea | 201 | 329 | 243 | 327 | 289 | 278 | 310 | 342 | 284 | 303 | 248 | 276 | 280 | 248 |
| Shang Hai, China | 185 | 371 | 209 | 285 | 271 | 246 | 274 | 307 | 269 | 285 | 245 | 276 | 282 | 252 |
| Shenzhen, China | 143 | 341 | 184 | 260 | 246 | 220 | 248 | 281 | 244 | 243 | 219 | 252 | 257 | 224 |
| Singapore | 96 | 352 | 138 | 222 | 195 | 181 | 206 | 237 | 209 | 190 | 183 | 222 | 217 | 186 |
| Sydney, Australia | 219 | 354 | 247 | 330 | 306 | 287 | 315 | 345 | 319 | 328 | 286 | 333 | 327 | 296 |
| Taipei, Taiwan | 173 | 327 | 208 | 289 | 261 | 240 | 278 | 309 | 266 | 281 | 238 | 276 | 272 | 243 |
| Tokyo, Japan | 178 | 284 | 217 | 293 | 298 | 270 | 284 | 316 | 259 | 271 | 230 | 244 | 270 | 236 |
Table 9 – Americas/EMEA (Part 1)
| Abidjan, Cote D’Ivoire | Accra, Ghana | Aqaba, Jordan | Amsterdam, Netherland | Athens, Greece | Belgrade, Serbia | Bucharest, Romania | Cape Town, South Africa | Dakar, Senegal | Dar es Salaam, Tanzania | Djibouti | Doha, Qatar | Dubai, UAE | Frankfurt, Germany | |
| Ashburn, USA | 189 | 202 | 170 | 119 | 143 | 139 | 138 | 254 | 156 | 313 | 201 | 246 | 245 | 103 |
| Atlanta, USA | 226 | 232 | 206 | 144 | 169 | 161 | 156 | 291 | 292 | 356 | 239 | 270 | 237 | 143 |
| Bethlehem, USA | 195 | 207 | 175 | 129 | 150 | 148 | 145 | 260 | 162 | 305 | 206 | 286 | 257 | 109 |
| Buenos Aires, Argentina | 357 | 371 | 339 | 292 | 307 | 311 | 311 | 415 | 335 | 471 | 369 | 438 | 409 | 272 |
| Chicago, USA | 216 | 215 | 184 | 150 | 172 | 179 | 155 | 269 | 184 | 321 | 211 | 265 | 264 | 117 |
| Dallas, USA | 234 | 245 | 213 | 183 | 186 | 187 | 181 | 298 | 200 | 356 | 241 | 291 | 287 | 144 |
| Lima, Peru | 297 | 315 | 275 | 242 | 253 | 253 | 249 | 362 | 271 | 415 | 313 | 435 | 406 | 214 |
| Los Angeles, USA | 270 | 269 | 238 | 224 | 210 | 220 | 210 | 321 | 235 | 401 | 312 | 326 | 325 | 177 |
| Mexico DF, Mexico | 286 | 300 | 266 | 207 | 234 | 242 | 241 | 351 | 246 | 455 | 365 | 409 | 380 | 203 |
| Miami, USA | 224 | 235 | 201 | 158 | 173 | 168 | 172 | 286 | 191 | 344 | 240 | 290 | 281 | 137 |
| New York, USA | 187 | 197 | 162 | 117 | 152 | 146 | 133 | 246 | 160 | 306 | 188 | 255 | 243 | 100 |
| Panama City, Panama | 278 | 345 | 315 | 216 | 289 | 269 | 296 | 396 | 253 | 465 | 403 | 446 | 417 | 230 |
| Reston, USA | 192 | 202 | 169 | 114 | 155 | 149 | 138 | 254 | 158 | 312 | 190 | 197 | 246 | 103 |
| San Jose, USA | 271 | 275 | 241 | 212 | 216 | 305 | 219 | 327 | 236 | 409 | 305 | 310 | 322 | 185 |
| Sao Paulo, Brazil | 328 | 337 | 304 | 261 | 294 | 280 | 275 | 388 | 306 | 436 | 335 | 412 | 383 | 241 |
| Seattle, USA | 303 | 289 | 283 | 215 | 280 | 250 | 233 | 346 | 349 | 469 | 316 | 329 | 292 | 225 |
| Toronto, Canada | 236 | 245 | 216 | 143 | 198 | 174 | 167 | 298 | 305 | 428 | 249 | 282 | 248 | 131 |
Table 10 – Americas/EMEA (Part 2)
| Fujairah, UAE | Gosselies, Belgium | Johannesburg, South Africa | Kampala, Uganda | Lagos, Nigeria | London, UK | Luanda, Angola | Maputo, Mozambique | Milan, Italy | Nairobi, Kenya | Paris, France | Sofia, Bulgaria | Stockholm, Sweden | Zurich, Switzerland | |
| Ashburn, USA | 237 | 102 | 274 | 260 | 202 | 90 | 192 | 282 | 124 | 279 | 92 | 145 | 139 | 111 |
| Atlanta, USA | 287 | 132 | 306 | 293 | 232 | 123 | 176 | 348 | 142 | 296 | 121 | 169 | 161 | 130 |
| Bethlehem, USA | 253 | 110 | 277 | 262 | 252 | 92 | 188 | 282 | 117 | 278 | 99 | 152 | 152 | 115 |
| Buenos Aires, Argentina | 416 | 281 | 432 | 421 | 415 | 256 | 380 | 450 | 284 | 442 | 271 | 316 | 313 | 280 |
| Chicago, USA | 261 | 129 | 284 | 272 | 225 | 105 | 208 | 298 | 129 | 293 | 118 | 160 | 156 | 126 |
| Dallas, USA | 288 | 145 | 316 | 303 | 243 | 132 | 191 | 336 | 160 | 316 | 136 | 187 | 183 | 151 |
| Lima, Peru | 358 | 221 | 381 | 369 | 357 | 195 | 321 | 411 | 224 | 381 | 211 | 260 | 254 | 222 |
| Los Angeles, USA | 321 | 182 | 341 | 328 | 287 | 156 | 278 | 403 | 186 | 357 | 172 | 223 | 210 | 178 |
| Mexico DF, Mexico | 347 | 192 | 374 | 407 | 346 | 187 | 228 | 440 | 253 | 373 | 184 | 253 | 263 | 204 |
| Miami, USA | 281 | 137 | 304 | 288 | 308 | 123 | 150 | 313 | 156 | 313 | 128 | 181 | 174 | 149 |
| New York, USA | 244 | 111 | 266 | 254 | 227 | 81 | 191 | 276 | 111 | 289 | 98 | 145 | 138 | 105 |
| Panama City, Panama | 374 | 198 | 413 | 351 | 373 | 234 | 209 | 489 | 221 | 420 | 188 | 259 | 296 | 265 |
| Reston, USA | 247 | 106 | 273 | 259 | 166 | 88 | 183 | 280 | 114 | 213 | 94 | 149 | 140 | 110 |
| San Jose, USA | 329 | 185 | 344 | 330 | 283 | 159 | 281 | 392 | 192 | 343 | 173 | 230 | 222 | 197 |
| Sao Paulo, Brazil | 385 | 252 | 403 | 392 | 384 | 221 | 373 | 419 | 249 | 407 | 241 | 287 | 277 | 246 |
| Seattle, USA | 369 | 193 | 351 | 347 | 295 | 200 | 265 | 410 | 233 | 347 | 202 | 242 | 254 | 207 |
| Toronto, Canada | 275 | 144 | 319 | 308 | 236 | 133 | 238 | 356 | 158 | 311 | 132 | 184 | 149 | 140 |
