Specific Terms for Console Connect L2 Connection Service

SPECIFIC TERMS FOR CONSOLE CONNECT L2 CONNECTION SERVICE

 

These Specific Terms for Console Connect L2 Connection Service (the “Specific Terms”), which both the Company (as defined in clause 1 hereof) and the Customer agree to be bound by, are incorporated into and made a part of the master services agreement and/or other general terms and conditions agreed between the Company and the Customer (the “Agreement” or “Service Agreement”).  Capitalized terms used herein and not otherwise defined shall have the meaning set forth in the Service Agreement.

 

 

1. DEFINITIONS

1.1 In these Specific Terms:

Average Jitter Level means the average Jitter Level of a specific PoP-to-PoP Route in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.

Average Packet Delivery means the average Packet Delivery of a specific PoP-to-PoP Route in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.

Average Transit Delay means the average Round Trip Delay of PoP-to-PoP Routes specified in Appendix 2 in a calendar month. The value in any calendar month is according to that measured by the Company and posted on the online Customer Service Portal.

Broadcast Storm means a circulation of broadcast and multicast packets around the network.

Cloud Service Provider (or CSP) means cloud service providers of IaaS, SaaS & PaaS which are available through the Console Connect Platform.

Company means the service providing company that has entered into the Agreement with the Customer, as more particularly specified in the Service Agreement

Console Connect L2 Connection means an Ethernet Virtual Connection created on the Console Connect Platform between two Console Connect Ports, as more particularly described in clause 2 (Service Description) of these Specific Terms.

Console Connect Platform means the software web application, API, mobile application, network automation and network that together comprise the Console Connect platform.

Console Connect Port means a UNI at network PoP’s PE Router that is under the control of the Console Connect Platform.

Customer Access means Ethernet Local Access that is provided and managed by the Customer.

Customer Edge Router or CE Router means the edge router installed at Customer Premises routing IP packets to and from the Console Connect Port for a specific Customer Premises.

Customer Equipment means the Customer owned and managed network equipment installed at Customer Premises sending Ethernet packets to and from the Service for a specific Customer Premises.

Class(es) of Service means the way of managing traffic in the MPLS network by grouping similar types of traffic (for example, e-mail, streaming video, voice) together and treating each type as a class with its own level of service priority.  Different classes of service (Bronze, Silver and Gold) are set out in clause 2.6.

Customer Premises (also known as Premises) means the location where the Console Connect Port is accessed from.

Customer Service Portal means the website provided by the Company to the Customer who can gain access to review the PoP-to-PoP performance of their Service such as jitter, transit delay, packet delivery and availability.

Customer Software means Customer owned and managed software applications that run in the Customer’s network.

Equipment means network equipment owned and managed by the Company that is the physical demarcation point of the Service.

Ethernet Local Access means a local loop circuit or cross connect which is an Ethernet transmission capacity connecting the Customer Premises to the Provider Edge Router.

Ethernet Virtual Connection (or EVC) means the connection connecting the UNIs.

Console Connect Customer Support Team means the Company’s service operations centre which provides a helpdesk facility for the Customer in respect of the Service to make general enquiries and report faults regarding the Service, and which is responsible for issuing trouble tickets and fault management in respect of the relevant claims.

IaaS (or Infrastructure as a Service) is a category of cloud computing services that provides compute, storage, networks and other fundamental computing resources where it is possible to deploy and run arbitrary software, which can include operating systems and applications.

Installation Charge means the one-time Charge payable by the Customer to the Company in respect of the Service.

IP means the Internet protocol which is the transmission protocol for communicating within a network.

IXaaS means “Internet Exchange as a Service” and refers to a remote peering service for carriers and enterprises to directly access a Third Party Supplier of Internet exchange services.

Jitter Level means the measurement of variation in one-way network delay of a PoP-to-PoP Route in milliseconds, i.e., one-way measurement of the delay deviation between two sequentially generated ping IP packets, by sampling ping IP packets sent between the test routers attached to the PE Routers in a calendar month at five minutes interval.

Local Access (also known as Local Circuit or Local Loop or Local Line) means a local loop circuit which is a local transmission capacity connecting the Customer Premises to (a) the Provider Edge (PE) Router in the same country as the Customer site; or (b) an international gateway (operated by the Company or Operator) which is, in turn, connected to the Provider Edge (PE) Router in another country; or (c) Internet, i.e. Internet link, which is, in turn, connected to the Provider Edge (PE) Router using IP Security (IPSec) protocol and with fixed public IP address.

Mean-Time-To-Restore (MTTR) means the average time to restore the Service between the Provider Edge Routers in the Network.  MTTR is computed by dividing the aggregate time to restore the Service in a calendar month by the total number of outages identified by the Company’s trouble ticket system in that calendar month.

Multi Protocol Label Switching or MPLS means the mechanism in telecommunications networks that switches data between network nodes on the virtual paths between the network nodes identified by the short path labels.

Network Outage means the service between the PE Routers in the Network being not available.

Off-net Service(s) means services operated or provided by third party suppliers.

Outage means situation where Customer Premises is unable to connect with the Service through the Console Connect Platform provided by the Company.

PaaS (or Platform as a Service) is a category of cloud computing services that provides a platform to develop, run and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an application.

Packet Delivery means the percentage of packets that are successfully transported on a PoP-to-PoP Route by sampling the number of ping IP packets successfully transported between the test routers attached to the PE Routers in a calendar month at five minutes interval.

Point of Contact (POC) means a person authorized by the Customer to be the contact point of the Company.

PoP means the Company’s or other operator’s Point of Presence.

PoP-to-PoP Route means the transmission path from one PoP to another PoP.

Provider Edge Router (or PE Router) means the edge router(s) assigned by the Company to which the Service will be connected at the Service Demarcation Point.

Round Trip Delay means the measurement of two-way network delay of a PoP-to-PoP Route in milliseconds by sampling ping IP packets (not less than 64 bytes) sent between the test routers attached to the PE Routers in a calendar month at five minutes interval.

SaaS (or Software as a Service) is a category of cloud computing services that provides access to software and its functions remotely as a web-based service.

Service(s) has the meaning ascribed to it in clause 2 of these Specific Terms.

Service Availability means the percentage of time a specific Customer Premises is able to connect with the Service in any calendar month, as more particularly defined in clause 4.3.

Service Credit means 1/30th of the flat rate monthly Recurring Charges of the Service specified on the Order Form.

Service Demarcation Point means the point where the Company’s Service(s) ends.

Target Average Transit Delay means, for a particular PoP-to-PoP Route specified in Appendix 2, the relevant value of time expressed in milliseconds (ms) specified in Tables 1, 2, 3, 4, 5, 6, 7 & 8 of Appendix 2.

Third Party Application(s) means third party software applications and/or websites that are integrated with Console Connect Platform, to enable Company’s customer to create and manage resources of Console Connect Platform.

Third Party Supplier means a service supplier, including an Affiliate, from whom Console Connect procures services or service components in order to provide the Service(s) to the Customer.

UNI means User Network Interface at network PoP’s PE Router.

 

 

2. SERVICE DESCRIPTION

 

2.1 The Company shall provide Console Connect L2 Connection service (“Service”) which is a secure virtual private Ethernet service for the transportation of data via a fully redundant and MPLS-enabled IP infrastructure provided by the Company, as more specifically described in clauses 2.2, 2.3, 2.4 and 2.5 below.

2.2 The Service comprises one EVC, which establishes an end-to-end L2 Ethernet connection between two Console Connect Ports at a bandwidth (or speed, rate or data rate), and the L2 Ethernet connection type as specified on connection creation via the Console Connect Platform.

2.3 Customer can request the Service between a Customer-owned Console Connect Port and:

 

 (a) a separate Console Connect Port owned by Customer (connect to itself); or

 (b) a Console Connect Port owned by another organization (connect to a third party); or

 (c) a Cloud Service Provider (connect to CSP).

 

2.4 The Customer is required to provide the Ethernet Local Access under the Customer’s own arrangement and at the Customer’s own cost. Such Ethernet Local Access provided by the Customer shall be regarded as Customer Access.  For the avoidance of doubt, Customer Access shall not be part of the Service and the Company shall not be responsible for correcting a fault in or restoring any Customer Access or for any liability to Customer or any third party arising from or in connection with the Customer Access.

2.5 Bandwidth (or speed, rate or data rate) is the committed bandwidth for performance of the Service. The bandwidth is limited to the Customer’s specified rate, and is not burstable. Frames ingressing to Service in excess of the committed bandwidth will be discarded.

2.6 The Company currently offers three (3) distinct Classes of Service, with different service level(s) as set forth in clause 5 below:

 

Gold:         Real-time packet forwarding for delay sensitive applications, e.g. VoIP and video streaming.

Silver:    Assured level of performance with delay and packet loss commitments for business applications, e.g. SAP, SNA, Oracle, IoT

Bronze:     Standard level of performance for normal applications, e.g. Email, files transfer, Intranet.

 

All connections creation ordered via the Console Connect Platform will be Bronze Class of Service, unless specified otherwise on the Console Connect Platform/Third Party Application.

 

2.7 If the Service involves IXaaS, corresponding additional terms and conditions set out in https://www.consoleconnect.com/legal/ixaas-additional-terms-and-conditions/ will apply.

2.8 If the Service involves a connection to a Port located in the mainland China, additional terms and conditions set out in https://www.consoleconnect.com/legal/further-general-terms-and-conditions-mainland-China will apply.

2.9 If the Service involves a connection to a Port located in India, additional terms and conditions set out in https://www.consoleconnect.com/legal/further-general-terms-and-conditions-india will apply.

 

 

3.  CUSTOMER’S OBLIGATIONS

 

3.1 In addition to the obligations set forth in the Service Agreement, the Customer shall:

 

(a) carry out adjustments, modifications, alterations, repairs or replacements, at its own expense to any Customer Equipment and/or Customer Access which is connected to the Service and/or Equipment, when so required by the Company;

(b) establish and maintain, for the duration of the Agreement, reasonable and adequate security policies, operating procedures and standards with respect to:

(i) the Service Equipment which is used in connection with the provision of the Service;

(ii) the Customer Equipment and/or Customer Access that interface with the Service and/or Equipment;

(iii) any network, equipment and applications not provided by and/or managed by the Company that interface with the Service and/or Equipment; and

(iv) the control of Broadcast Storm within Customer’s network.

 

4. SERVICE LIMITATIONS

4.1 The Company is not liable to the Customer for any delay in provisioning or restoration of the Service if any such delay is caused by the faults of or found to be in the Customer Access, Customer Equipment or Customer Software.

4.2 The Company does not guarantee nor is liable for the security of traffic transmitted over any Service.

4.3 In the event of a failure of the Service, the Company will correct such fault up to and including the EVC(s) and Equipment of the Service that the Customer has created through the connection dialog.  For the avoidance of doubt, the Company shall have no responsibility for correcting a fault, which is caused by or found to be in the Customer Access, Customer Equipment or Customer Software.

4.4 The Company may suspend the Service if the Broadcast Storm from Customer’s network is affecting or reasonably suspected to be affecting the Company’s Network infrastructure.

4.5 802.1p markings are not preserved. The Service implementation may rewrite (translate/push/pop) 802.1Q VLAN tags which has the side-effect of dropping 802.1p markings.

4.6 The Company shall not be responsible for any fault or delay of the Service caused by third party that is beyond the control of the Company (including without limitation Off-Net Service(s)), or Customer’s failure in fulfilling its obligations in accordance with the Service Agreement.

 

5. SERVICE LEVELS

 

The Company will use its reasonable efforts to provide the Service in accordance with the Service Levels as specified in this clause 5.

5.1 SERVICE PROVISION TIME

The Console Connect Platform will provision the Service in real-time once a connection request has been accepted by the Console Connect Platform.

 

5.2 SERVICE LEVELS (SLA-V1 and SLA-V2)

 

The Company offers two (2) different Service Levels based upon the location of the Customer Premises for the applicable service level guarantees of the Service.  The Service Levels are SLA-V1 and SLA-V2 and the locations covered under each Service Level are specified in Appendix 1, which is attached hereto and incorporated into the Specific Terms.

 

5.3 SERVICE AVAILABILITY LEVEL

 

(a)              The Company shall use its reasonable efforts to ensure that the Service Availability shall be 99.99% in any calendar month for the EVC.

(b)              In calculation of the Service Availability, an Outage will be deemed to commence at the time the Company records it being reported by the Customer to Console Connect Customer Support Team and shall conclude at the time the Company records the Service as being restored.

(c)              Service Availability Level is available if the Service is related to a Console Connect Port at Customer Premises in locations included in Service Level SLA-V1 or SLA-V2.

(d)              The Service Availability is calculated as follows:

 

(Number of minutes in a calendar month – Number of minutes of Outages in a calendar month) x 100%                              Number of minutes in a calendar month

(e)                 In the event that the Company fails to meet the Service Availability Level (Standard Scheme) in a calendar month, the Customer shall be entitled to claim a credit rebate equal to a percentage of the monthly Recurring Charge of the affected Service for that calendar month as performance remedy in accordance with Table A – Credit for Service Availability Level (Standard Scheme) (Table A) below.

 

Table A – Credit for Service Availability Level (Standard Scheme)

Credit for Service Availability Level (Standard Scheme)
 

Applicable to Service Level SLA-V1

Service Availability (A) Credit 

(Percentage of one month’s Recurring Charge of the Service)

99.9%<= A < 99.99% 2.5%
99.7% <= A < 99.9% 5%
98% <= A < 99.7% 10%
Less than 98% 20%
 

Applicable to Service Level SLA-V2

Service Availability (A) Credit  

(Percentage of one month’s Recurring Charge of the Service)

99% <= A < 99.5% 2.5%
98% <= A < 99% 5%
Less than 98% 10%

 

 

5.4 TRANSIT DELAY

 

On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Transit Delay for those specified routes set out in Appendix 2 on which the Services are provided does not exceed the Target Average Transit Delay (as set out in Appendix 2) in any calendar month (the “Transit Delay Guarantee”).

In the event that the Company fails to meet the Transit Delay Guarantee in a given calendar month, the Customer shall be entitled to one (1) Service Credit for the affected Service for that calendar month.

 

5.5 PACKET DELIVERY

 

On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Packet Delivery for traffic traveling between two PoPs located in locations set forth in Service Levels SL-V1 related to the Service in a calendar month does not fall below the Target Average Packet Delivery (“Packet Delivery Guarantee”).  The Target Average Package Delivery is set out in Table A below:

 

 

 

 

Table A – Target Average Packet Delivery

 

Target Average Packet Delivery applicable to Service Level SLA-V1

Class of Service
Gold Sliver Bronze
>= 99.9% >= 99.4% >= 99.0%

 

5.6 JITTER LEVEL

 

On and from the Service Commencement Date, Company shall use reasonable efforts to ensure that the Average Jitter Level for the traffic traveling between two PoPs located in locations set forth in Service Level SL-V1 in a calendar month does not exceed the Target Average Jitter Level as set out in Table B below (“Jitter Level Guarantee”).

 

Table B – Target Average Jitter Level

 

Target Average Jitter Level applicable to Service Level SLA-V1

 

Traffic of Gold Class of Service

 

Less than or equal to 15 milliseconds (ms)

5.7  MEAN-TIME-TO-RESTORE

In the event of a Network Outage to the Service, the Company will use its reasonable efforts to ensure the Mean-Time-To-Restore (MTTR) for such Service between the Provider Edge Routers will not exceed four (4) hours from the time the Company records the Outage.

 

6. EXCLUSIONS

 

6.1 A Customer shall not be entitled to claim a credit rebate under clause 5.3 or a Service Credit under clause 5.4 in respect of the Company’s failure to meet the Service Availability Level or keep the Average Transit Delay for the routes set out in Appendix 2 below the Target Average Transit Delay (as applicable) where the failure is due to any of the following:

(i)               any suspension of the Service in accordance with the Service Agreement;

(ii)               any failure of the Customer to observe agreed procedures or any relevant service guide;

(iii)               any unauthorized change made to Equipment by the Customer;

(iv)               any delay in provisioning of; or any fault identified as arising from a fault in; or service quality issue with any Local Access/Circuits, CE Router, Customer Equipment or other equipment/services/software that does not form part of the Service;

(v)               any delay in provisioning of; or any fault identified as arising from a fault in; or service quality issue with any Local Access/Circuits, CE Router, Customer Equipment, or other equipment/services/software that is not provided by the Company;

(vi)               any fault or delay caused by third party that is beyond the control of the Company in Customer Premises;

(vii)  the Customer’s failure in fulfilling its obligations in accordance with the Service Agreement.  For the avoidance of doubt, the Customer shall not be entitled to any credit rebate and/or Service Credit for any affected Customer Premises during the period of its non-compliance with its obligations or breach of the Service Agreement;

(viii) any delay in provisioning the Service caused by the Customer not releasing the Service for testing;

(ix)  any delay in restoring the Service caused by the Customer not releasing the Service for testing and/or repair and the Customer continues to use the Service on an impaired basis;

(x) any abuse or fraud or failure to comply with an applicable authorized use policy, on the part of the Customer or its customers;

(xi)               any Customer network change, any maintenance including, without limitation, routine, planned, scheduled and urgent maintenance or malfunction of network performance measurement device of the Service;

(xii)  any power outage at Customer Premises;

(xiii)  any fault or outage caused by the simultaneous failure of two or more international submarine cable paths, where the fault or outage would not have occurred if only one such cable had failed (except in the case of the Round Trip Delay where this exclusion applies in the case of a single international submarine cable path failure); or

(xiv) force majeure events.

7.  CLAIM FOR CREDITS

 

7.1 Each Service Level applies, in respect of each Service provisioned under these Specific Terms, on and from the Service Commencement Date.  In no event shall the total amount of credit rebates and Service Credits issued to the Customer in any calendar month exceed 50% of the monthly Recurring Charge of the Console Connect Port for the affected Service.  For the avoidance of doubt, all such credit rebates or Service Credits are receivable only as a deduction from the Installation Charges and/or the monthly Recurring Charges and shall not be receivable in the form of money payment.

 

7.2 A claim for a credit rebate or Service Credit must:

(a)  be sent in writing to the Company within thirty (30) calendar days in which the event giving rise to the claim for the rebate occurred; and

(b) provide relevant details, including:

(i) customer reference number;

 (ii) trouble ticket number issued by the Console Connect Customer Support Team for the relevant claim;

(iii) the date and time of the Service issue was reported and resolved;

(iv) customer contact details, and;

(v) the kind of rebate claimed (i.e. Service Provision Guarantee rebate or Service Availability rebate).

8.  CREDIT PAYMENT AND SERVICE LEVEL DISPUTES

 

8.1 If the Company is in breach of a Service Level under these Specific Terms, the Company shall credit the Customer with the applicable credit rebate or Service Credit in the invoice for the calendar month following receipt of the Customer written claim for the credit rebate or Service Credit, if not practicable, in the invoice for the following calendar month.

8.2 Any claim for a credit rebate or Service Credit must comply with the requirements set out in these Specific Terms.  If the Customer fails to make a claim in accordance with those requirements, the Customer is taken to have unconditionally and irrevocably waived its right to:

(a) claim the credit rebate and/or Service Credit; and

(b) make any claim against the Company in respect of the Company’s failure to meet the Service Level as the case may be.

8.3 Service Level disputes shall be handled in accordance with the Service Agreement.

 

APPENDIX 1

Note:

  1. In compliance with any Applicable Laws (including Export Laws), the Company’s ability to deliver the relevant Services, technology, or equipment to certain countries listed in this Appendix 1 (or to the entities or persons in those countries) are subject to, and conditioned upon, the necessary licenses, approvals, authorizations or permits to be obtained from the relevant Government authorities.  If provision of the Services, technology or equipment to any of these countries (or persons or entities in these countries) is not permitted or is sanctioned under any Applicable Laws, the affected country(ies) shall be deemed to be removed from this Appendix 1, without affecting the legality, validity and enforcement of all other provisions of these Specific Terms.

 

  1. The eligible city(ies) covered by SLA-V1 and SLA-V2 shall be subject to feasibility assessment before Service ordering.

 

Service Level SLA-V1

Table A – Locations included in Service Level SLA-V1

Locations included in Service Level SLA-V1
Africa
Abidjan, Cote D’Ivoire Cairo, Egypt Accra, Ghana Mombasa, Kenya
Nairobi, Kenya Maputo, Mozambique Lagos, Nigeria Cape Town, South Africa
Johannesburg, South Africa Dar Es Salam, Tanzania Lusaka, Zambia Kampala, Uganda
Casablanca, Morocco Dakar, Senegal Djibouti, Djibouti Luanda, Angola
Asia
Brisbane, Australia Perth, Australia Sydney, Australia Hong Kong, China
Jakarta, Indonesia Tokyo, Japan Seoul, South Korea Kuala Lumpur, Malaysia
Manila, Philippines Singapore Taipei, Taiwan Bangkok, Thailand
Hanoi, Vietnam Ho Chi Minh City, Vietnam Osaka, Japan Phnom Penh, Cambodia
Europe
Brussels, Belgium Gosselies, Belgium Sofia, Bulgaria Paris, France
Frankfurt, Germany Marseilles, France  Athens, Greece Milan, Italy
Amsterdam, Netherlands Bucharest, Romania Belgrade, Serbia Stockholm, Sweden
Zurich, Switzerland London, United Kingdom Madrid, Spain Prague, Czech Republic
Middle East
Doha, Qatar Dubai, UAE Fujairah, UAE Aqaba, Jordan
Casablanca, Morocco Jeddah, Saudi Arabia Manama, Bahrain Riyadh, Saudi Arabia
Americas
USA
All Cities
Latam 
Buenos Aires, Argentina Sao Paulo, Brazil Santiago, Chile Bogota, Colombia
Mexico City, Mexico Panama City, Panama Lima, Peru
Canada
Toronto Montreal

 

 

Service Level SLA-V2 

Table B – Locations included in Service Level SLA-V2

Locations included in Service Level SLA-V2

(All cities in the specified country except the city/cities of the respective country included in Service Level SLA-V1)

Asia 
Bangladesh Bhutan  China India Indonesia
Malaysia Nepal Pakistan Vietnam
CIS 
Armenia Azerbaijan Belarus Belorussia Georgia
Kazakhstan Kyrgyzstan Russia Ukraine Uzbekistan
Middle East
Afghanistan Bahrain Iraq Israel Jordon
Kuwait Oman Palestine Qatar Saudi Arabia
UAE
Europe
Austria Belgium Bulgaria Croatia Cyprus
Czech Republic Denmark  Estonia Finland France
FYROM Germany Greece Hungary Ireland
Italy Latvia Liechtenstein Lithuania Luxemburg
Monaco Netherlands Norway Poland Portugal
Romania Serbia Slovakia Slovenia Spain
Sweden Switzerland Turkey United Kingdom
Americas
Argentina Brazil Canada Chile Columbia
El Salvador Honduras Mexico Nicaragua  Panama
Uruguay Venezuela
Africa
Algeria Angola Botswana Burundi Cameroon
Chad Cote D’Ivoire Egypt Equatorial Guinea Gabon
Ghana Guinea Kenya Lesotho Liberia
Madagascar Malawi Mali Mauritius Morocco
Mozambique Namibia Niger Nigeria Republic of Guinea
Rwanda Senegal Sierra Leone South Africa Tanzania
The Gambia Tunisia Uganda Zambia Zimbabwe
Oceania
Cook Islands Fiji Kiribati New Caledonia New Zealand
Niue Norfolk Papua New Guinea Samoa Solomon Island
Tonga Vanuatu

APPENDIX 2

TARGET AVERAGE TRANSIT DELAY

Note: The figure(s) specified in Table 1, 2, 3, 4, 5, 6, 7, 8, 9 & 10 of this Appendix 2 represents the Target Average Transit Delay and is expressed in milliseconds (ms).

 

Table 1 – Intra Asia

Beijing, China Guangzhou, China Hanoi, Vietnam Ho Chi Minh City, Vietnam Hong Kong, China Jakarta, Indonesia Kuala Lumpur, Malaysia Manila, Philippines Perth, Australia Phnom Penh, Cambodia Seoul, Korea Shang Hai, China Shenzhen, China Singapore Sydney, Australia Taipei, Taiwan Tokyo, Japan
Bangkok, Thailand 94 58 104 61 57 74 34 77 120 83 139 81 67 41 144 83 114
Beijing, China 44 96 98 48 136 98 71 177 85 123 39 46 87 177 72 109
Guangzhou, China 49 63 20 89 60 42 130 53 76 44 20 52 143 35 72
Hanoi, Vietnam 36 31 92 65 61 125 92 73 78 36 66 168 47 89
Ho Chi Minh City, Vietnam 53 119 40 64 98 69 101 83 63 33 131 79 112
Hong Kong, China 66 42 37 107 43 53 40 20 42 133 30 62
Jakarta, Indonesia 40 86 88 62 129 118 76 28 153 93 112
Kuala Lumpur, Malaysia 50 80 56 117 85 59 22 118 69 96
Manila, Philippines 117 82 74 59 42 41 146 63 88
Perth, Australia 102 160 159 117 68 73 141 142
Phnom Penh, Cambodia 133 72 53 47 152 100 111
Seoul, Korea 105 79 91 224 77 42
Shang Hai, China 45 74 163 59 92
Shenzhen, China 52 143 40 72
Singapore 111 67 87
Sydney, Australia 162 185
Taipei, Taiwan 38

 

 Table 2 – Intra EMEA (Part 1)

Accra, Ghana Aqaba, Jordan Amsterdam, Netherland Athens, Greece Belgrade, Serbia Bucharest, Romania Cape Town, South Africa Dakar, Senegal Dar es Salaam, Tanzania Djibouti Doha, Qatar Dubai, UAE Frankfurt, Germany
Abidjan, Cote D’Ivoire 30 207 118 175 156 147 116 72 160 219 266 273 111
Accra, Ghana 196 126 164 202 164 80 60 159 217 251 230 128
Aqaba, Jordan 109 133 136 131 247 208 150 93 90 56 97
Amsterdam, Netherland 97 166 114 183 82 247 112 228 190 22
Athens, Greece 46 37 217 129 285 168 230 196 57
Belgrade, Serbia 23 220 128 300 169 232 180 39
Bucharest, Romania 217 112 255 127 204 170 39
Cape Town, South Africa 149 80 138 175 182 181
Dakar, Senegal 242 297 121 274 77
Dar es Salaam, Tanzania 131 132 109 219
Djibouti 118 54 92
Doha, Qatar 34 169
Dubai, UAE 151

 

 

 Table 3 – Intra EMEA (Part 2)

 Abidjan, Cote D’Ivoire Accra, Ghana Aqaba, Jordan Amsterdam, Netherland Athens, Greece Belgrade, Serbia Bucharest, Romania Cape Town, South Africa Dakar, Senegal Dar es Salaam, Tanzania Djibouti Doha, Qatar Dubai, UAE Frankfurt, Germany
Fujairah, UAE 248 236 76 170 207 183 183 157 105 121 101 25 20 144
Gosselies, Belgium 109 123 90 29 68 58 50 175 75 244 133 167 160 24
Johannesburg, South Africa 102 100 226 209 238 240 237 30 183 62 118 238 160 200
Kampala, Uganda 181 178 125 194 245 296 222 100 260 35 113 103 82 186
Lagos, Nigeria 45 51 217 133 216 245 270 74 147 147 145 248 228 143
London, UK 103 114 83 26 55 53 54 167 75 228 116 156 152 20
Luanda, Angola 165 164 233 177 202 204 203 86 246 125 184 307 235 164
Maputo, Mozambique 122 121 237 225 252 267 220 44 202 46 97 160 194 185
Milan, Italy 132 144 113 40 67 78 49 197 104 259 146 188 181 23
Nairobi, Kenya 183 184 146 201 258 248 232 97 42 48 37 233 251 196
Paris, France 100 124 91 28 64 48 49 175 67 238 126 165 159 23
Sofia, Bulgaria 152 170 138 128 23 35 24 222 121 263 132 217 182 80
Stockholm, Sweden 132 131 113 40 92 72 68 196 114 267 146 189 183 42
Zurich, Switzerland 126 137 105 85 62 39 45 190 83 254 139 179 167 23

 

 

Table 4 – Intra EMEA (Part 3)

Fujairah, UAE Gosselies, Belgium Johannesburg, South Africa Kampala, Uganda Lagos, Nigeria London, UK Luanda, Angola Maputo, Mozambique Milan, Italy Nairobi, Kenya Paris, France Sofia, Bulgaria Stockholm, Sweden
Gosselies, Belgium 151
Johannesburg, South Africa 139 194
Kampala, Uganda 79 184 81
 Lagos, Nigeria 224 127 98 178
 London, UK 184 16 186 174 150
Luanda, Angola 335 159 68 145 160 151
Maputo, Mozambique 144 204 26 70 187 211 87
Milan, Italy 147 29 216 204 171 33 183 242
Nairobi, Kenya 70 194 77 140 166 186 145 66 215
Paris, France 151 22 195 186 126 16 159 203 43 192
Sofia, Bulgaria 224 91 243 238 307 78 207 227 90 244 87
Stockholm, Sweden 174 48 216  219 129 39 182 210 50 186 43 115
Zurich, Switzerland 145 29 209 202 139 34 174 235 27 206 31 85 47

 Table 5 – Intra Americas

 Atlanta, USA Bethlehem, USA Buenos Aires, Argentina  Chicago, USA  Dallas, USA Lima, Peru  Los Angeles, USA Mexico DF, Mexico  Miami, USA  New York, USA Panama City, Panama  Reston, USA  San Jose, USA Sao Paulo, Brazil Seattle, USA Toronto, Canada
Ashburn, USA 25 20 173 31 47 123 81 88 36 20 97 20 85 142 92 50
Atlanta, USA 30 185 50 34 126 77 54 31 34 90 22 85 174 113 72
Bethlehem, USA 174 36 54 121 87 94 42 20 167 20 90 138 78 32
Buenos Aires, Argentina 185 211 278 182 256 202 167 265 173 189 306 213 185
Chicago, USA 34 130 60 69 61 30 159 30 59 155 65 29
Dallas, USA 159 44 46 60 46 136 47 50 182 94 53
Lima, Peru 131 115 151 117 213 124 137 283 177 152
Los Angeles, USA 70 90 79 97 72 20 195 40 94
Mexico DF, Mexico 101 124 163 101 72 258 98 70
Miami, USA 41 62 33 104 173 115 88
New York, USA 99 10 93 136 95 35
Panama City, Panama 92 104 286 127 152
Reston, USA 83 140 77 48
San Jose, USA 204 31 86
Sao Paulo, Brazil 201 148
Seattle, USA 84

 

Table 6 – Asia / Americas 

Bangkok, Thailand Beijing, China Guangzhou, China Hanoi, Vietnam Ho Chi Minh City, Vietnam Hong Kong, China Jakarta, Indonesia Kuala Lumpur, Malaysia Manila, Philippines Perth, Australia Phnom Penh, Cambodia Seoul, Korea Shang Hai, China Shenzhen, China Singapore Sydney, Australia Taipei, Taiwan Tokyo, Japan
Ashburn, USA 323 310 266 286 310 256 313 313 288 322 313 243 297 266 284 276 254 207
Atlanta, USA 304 346 286 297 319 276 310 303 305 313 325 237 328 286 291 326 224 186
Bethlehem, USA 321 318 277 274 315 267 315 312 293 349 317 243 303 277 300 270 245 213
Buenos Aires, Argentina 423 419 379 418 417 369 437 420 399 442 415 355 410 379 399 374 349 319
Chicago, USA 286 289 234 275 286 224 290 282 264 305 284 235 274 234 272 244 191 176
Dallas, USA 276 267 231 270 270 221 286 260 249 289 274 198 256 231 257 224 202 162
Lima, Peru 380 376 329 377 368 319 425 363 348 426 373 299 362 329 343 322 298 260
Los Angeles, USA 240 229 186 236 228 176 255 224 206 260 230 155 210 186 211 185 158 128
Mexico DF, Mexico 297 286 256 272 298 246 307 294 273 329 293 230 274 256 280 257 230 181
Miami, USA 335 329 290 318 340 280 328 312 311 311 334 273 318 290 319 281 259 222
New York, USA 327 323 283 312 322 273 324 300 294 348 327 241 305 283 310 262 254 213
Panama City, Panama 340 325 284 305 323 274 322 323 299 370 333 276 311 284 325 278 265 223
Reston, USA 318 301 272 285 309 262 303 311 287 342 310 242 294 272 301 265 243 202
San Jose, USA 236 217 182 220 235 172 241 233 204 278 229 176 213 182 210 201 164 121
Sao Paulo, Brazil 428 426 387 404 421 377 439 426 402 452 423 365 412 387 405 380 358 317
Seattle, USA 241 249 189 200 222 179 223 216 208 263 245 276 231 189 204 309 146 149
Toronto, Canada 290 331 271 273 283 261 297 299 275 316 321 240 313 271 261 269 222 208

 

 

Table 7 – Asia/EMEA (Part 1)

Abidjan, Cote D’Ivoire Accra, Ghana Aqaba, Jordan Amsterdam, Netherland Athens, Greece Belgrade, Serbia Bucharest, Romania Cape Town, South Africa Dakar, Senegal Dar es Salaam, Tanzania Djibouti Doha, Qatar Dubai, UAE Frankfurt, Germany
Bangkok, Thailand 287 275 172 265 274 244 257 195 354 234 157 209 128 220
Beijing, China 335 322 448 330 310 268 294 243 415 280 162 200 176 252
Guangzhou, China 296 283 421 283 271 230 256 203 348 242 125 162 137 211
Hanoi, Vietnam 296 351 395 279 295 246 261 277 382 262 149 178 170 271
Ho Chi Minh City, Vietnam 273 262 156 308 259 229 242 182 337 219 118 141 114 206
Hong Kong, China 287 277 369 260 269 220 252 197 356 236 123 152 131 203
Jakarta, Indonesia 272 315 157 242 249 223 238 232 340 219 121 136 135 248
Kuala Lumpur, Malaysia 259 248 142 240 245 211 227 168 327 206 104 130 101 189
Manila, Philippines 286 275 173 289 282 238 264 195 355 234 133 184 130 228
Perth, Australia 306 292 202 248 292 268 283 271 385 254 166 181 176 278
Phnom Penh, Cambodia 293 281 178 243 275 244 258 202 361 241 139 156 136 222
Seoul, Korea 354 343 394 234 296 254 276 263 431 300 192 205 223 234
Shang Hai, China 321 309 437 312 296 255 280 228 373 266 149 187 162 237
Shenzhen, China 294 282 420 270 270 230 255 202 347 241 123 162 134 210
Singapore 249 240 134 225 234 200 215 158 317 196 98 113 92 181
Sydney, Australia 358 347 242 335 342 310 324 267 436 305 204 224 200 287
Taipei, Taiwan 324 310 399 240 284 263 271 233 406 269 153 177 183 234
Tokyo, Japan 329 316 361 206 289 227 263 237 411 274 177 214 176 194

 

 

Table 8 – Asia/EMEA (Part 2)

Fujairah, UAE Gosselies, Belgium Johannesburg, South Africa Kampala, Uganda Lagos, Nigeria London, UK Luanda, Angola Maputo, Mozambique Milan, Italy Nairobi, Kenya Paris, France Sofia, Bulgaria Stockholm, Sweden Zurich, Switzerland
Bangkok, Thailand 132 305 176 248 293 222 243 274 253 233 213 266 258 227
Beijing, China 203 384 222 300 284 260 287 321 282 303 258 289 297 265
Guangzhou, China 156 342 185 262 246 221 249 282 244 256 220 253 258 226
Hanoi, Vietnam 148 282 258 290 262 271 271 270 279 252 279 273 267 262
Ho Chi Minh City, Vietnam 121 297 162 236 223 208 228 260 238 227 197 249 244 211
Hong Kong, China 133 330 181 264 236 217 245 276 234 233 215 247 254 222
Jakarta, Indonesia 116 257 211 245 218 236 229 229 263 214 249 245 273 268
Kuala Lumpur, Malaysia 105 371 147 213 212 190 215 263 222 199 189 235 228 197
Manila, Philippines 152 298 176 258 268 228 243 274 259 238 230 272 266 236
Perth, Australia 152 299 251 223 263 276 274 269 305 259 283 347 312 308
Phnom Penh, Cambodia 134 311 183 264 266 222 248 280 254 249 224 266 260 229
Seoul, Korea 201 329 243 327 289 278 310 342 284 303 248 276 280 248
Shang Hai, China 185 371 209 285 271 246 274 307 269 285 245 276 282 252
Shenzhen, China 143 341 184 260 246 220 248 281 244 243 219 252 257 224
Singapore 96 352 138 222 195 181 206 237 209 190 183 222 217 186
Sydney, Australia 219 354 247 330 306 287 315 345 319 328 286 333 327 296
Taipei, Taiwan 173 327 208 289 261 240 278 309 266 281 238 276 272 243
Tokyo, Japan 178 284 217 293 298 270 284 316 259 271 230 244 270 236

 

Table 9 – Americas/EMEA (Part 1)

 Abidjan, Cote D’Ivoire Accra, Ghana Aqaba, Jordan Amsterdam, Netherland Athens, Greece Belgrade, Serbia Bucharest, Romania Cape Town, South Africa Dakar, Senegal Dar es Salaam, Tanzania Djibouti Doha, Qatar Dubai, UAE Frankfurt, Germany
Ashburn, USA 189 202 170 119 143 139 138 254 156 313 201 246 245 103
Atlanta, USA 226 232 206 144 169 161 156 291 292 356 239 270 237 143
Bethlehem, USA 195 207 175 129 150 148 145 260 162 305 206 286 257 109
Buenos Aires, Argentina 357 371 339 292 307 311 311 415 335 471 369 438 409 272
Chicago, USA 216 215 184 150 172 179 155 269 184 321 211 265 264 117
Dallas, USA 234 245 213 183 186 187 181 298 200 356 241 291 287 144
Lima, Peru 297 315 275 242 253 253 249 362 271 415 313 435 406 214
Los Angeles, USA 270 269 238 224 210 220 210 321 235 401 312 326 325 177
Mexico DF, Mexico 286 300 266 207 234 242 241 351 246 455 365 409 380 203
Miami, USA 224 235 201 158 173 168 172 286 191 344 240 290 281 137
New York, USA 187 197 162 117 152 146 133 246 160 306 188 255 243 100
Panama City, Panama 278 345 315 216 289 269 296 396 253 465 403 446 417 230
Reston, USA 192 202 169 114 155 149 138 254 158 312 190 197 246 103
San Jose, USA 271 275 241 212 216 305 219 327 236 409 305 310 322 185
Sao Paulo, Brazil 328 337 304 261 294 280 275 388 306 436 335 412 383 241
Seattle, USA 303 289 283 215 280 250 233 346 349 469 316 329 292 225
Toronto, Canada 236 245 216 143 198 174 167 298 305 428 249 282 248 131

 

Table 10 – Americas/EMEA (Part 2)

Fujairah, UAE Gosselies, Belgium Johannesburg, South Africa Kampala, Uganda Lagos, Nigeria London, UK Luanda, Angola Maputo, Mozambique Milan, Italy Nairobi, Kenya Paris, France Sofia, Bulgaria Stockholm, Sweden Zurich, Switzerland
Ashburn, USA 237 102 274 260 202 90 192 282 124 279 92 145 139 111
Atlanta, USA 287 132 306 293 232 123 176 348 142 296 121 169 161 130
Bethlehem, USA 253 110 277 262 252 92 188 282 117 278 99 152 152 115
Buenos Aires, Argentina 416 281 432 421 415 256 380 450 284 442 271 316 313 280
Chicago, USA 261 129 284 272 225 105 208 298 129 293 118 160 156 126
Dallas, USA 288 145 316 303 243 132 191 336 160 316 136 187 183 151
Lima, Peru 358 221 381 369 357 195 321 411 224 381 211 260 254 222
Los Angeles, USA 321 182 341 328 287 156 278 403 186 357 172 223 210 178
Mexico DF, Mexico 347 192 374 407 346 187 228 440 253 373 184 253 263 204
Miami, USA 281 137 304 288 308 123 150 313 156 313 128 181 174 149
New York, USA 244 111 266 254 227 81 191 276 111 289 98 145 138 105
Panama City, Panama 374 198 413 351 373 234 209 489 221 420 188 259 296 265
Reston, USA 247 106 273 259 166 88 183 280 114 213 94 149 140 110
San Jose, USA 329 185 344 330 283 159 281 392 192 343 173 230 222 197
Sao Paulo, Brazil 385 252 403 392 384 221 373 419 249 407 241 287 277 246
Seattle, USA 369 193 351 347 295 200 265 410 233 347 202 242 254 207
Toronto, Canada 275 144 319 308 236 133 238 356 158 311 132 184 149 140